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Average Ratings 10 Ratings

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support

Description

Assistly functions as an AI chat assistant designed for business websites, utilizing information from a company’s content and documents to efficiently address visitor inquiries, clarify services, and communicate in the visitor's preferred language at any hour, typically responding in mere seconds. It has the capability to gather a visitor’s name, phone number, or email, capturing leads and sending a conversation link via email. All chats and leads are organized in a single inbox accessible on both desktop and mobile devices, allowing staff to seamlessly take over a chat with a single tap and return it to the AI whenever necessary. The setup process is quick, requiring only the input of a website address and the addition of a simple line of code, and Assistly is compatible with various platforms such as WordPress, Wix, Squarespace, Shopify, Webflow, and GoDaddy. Users can take advantage of a free plan that allows for 50 chats per month, while paid subscriptions commence at $29.99 per month and come with a 30-day free trial, requiring no credit card details for either the free plan or the trial. This makes Assistly an accessible option for businesses looking to enhance their customer engagement through AI technology.

Description

LiveChat is a robust customer service platform built to streamline communication for businesses. It unifies website chat, WhatsApp, Facebook Messenger, and Meta Suite into a single, high-efficiency dashboard, allowing teams to manage multi-channel support without increasing headcount. The platform focuses on operational efficiency through AI-powered features. The AI Copilot provides instant chat summaries, smart response suggestions, and grammar correction to maintain a professional tone. Technical features like "Sneak Peek" allow agents to see what users are typing in real-time before they hit send, significantly reducing Average Handle Time (AHT) and improving resolution speed. With a 5-minute setup and over 200 native integrations (including Shopify, WordPress, HubSpot, and Slack), LiveChat seamlessly integrates into any existing tech stack. For teams requiring custom workflows, it offers a robust API and webhooks. LiveChat provides the stability, security, and scalability needed to turn real-time conversations into measurable business growth.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Squarespace Yes 
Webflow Yes 
Wix Yes 
WordPress Yes 
Zapier Yes 
2way No 
5X No 
Contentsquare No 
GitHub No 
Highrise No 
Klaus No 
LiveSession No 
Misterio No 
Ortto No 
PrestaShop No 
Shoplo No 
VEVS Bike Rental Software No 
VEVS Car Rental Software No 
VidGrid No 

Integrations

Shopify Yes 
Squarespace Yes 
Webflow Yes 
Wix Yes 
WordPress Yes 
Zapier Yes 
2way Yes 
5X Yes 
Contentsquare Yes 
GitHub Yes 
Highrise Yes 
Klaus Yes 
LiveSession Yes 
Misterio Yes 
Ortto Yes 
PrestaShop Yes 
Shoplo Yes 
VEVS Bike Rental Software Yes 
VEVS Car Rental Software Yes 
VidGrid Yes 

Pricing Details

$29.99/month
The Free plan costs $0/month and includes 50 chats and one website-chat integration. The Basic plan starts at $29.99/month or $287.90/year with annual billing. Starter costs $79/month, Pro costs $149/month, and Premium costs $299/month; annual billing is 20% off. Paid plans include a 30-day free trial with no card required. Add a payment method to continue after the trial or the account returns to Free. On the Free plan, WhatsApp costs an additional $19.99/month; other integrations cost $19.99/month each.
Free Trial Yes 
Free Version Yes 

Pricing Details

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Assistly Chat

Website

assistlychat.com

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

www.livechat.com

Product Features

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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