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features
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support

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Description

The concept of Automation Singularity embodies a progressive, customer-focused, and agile environment dedicated to ongoing enhancement and optimization through an evolved workforce, thereby broadening the scope of opportunities. This approach highlights the essential role of human experts, whose creativity and empathy drive customer engagement, while they are supported by digital workers that excel in productivity and reliability. At EdgeVerve, we foresee a future where these two elements—human capabilities and digital efficiency—intersect to develop a new paradigm of the workforce, fostering a collaborative dynamic among individuals, processes, and technology. As the trend of automation accelerates, organizations must establish a robust groundwork to embark on the journey toward autonomous operations, which represents the ultimate phase of a future workforce. For instance, implementing automated finance and accounting solutions across over 60 nations for a prominent Health-Tech company, streamlining order processing and invoicing for a major petrochemical firm, and enhancing contact center operations through intelligent automation all serve to boost agent efficiency and provide a superior customer experience. Ultimately, the integration of these elements positions businesses to thrive in the evolving landscape of work.

Description

Enhance your team's productivity and engagement by offering tailored digital experiences that promote decisive actions. Workforce Orchestrator serves as a smart digital platform that seamlessly links individuals, information, and applications in real-time, fostering a more efficient, dynamic, and engaging working environment. By delivering customized experiences, you can ensure that employees remain focused and productive through a mobile engagement platform that transforms broad communications into significant one-on-one dialogues. You can send personalized messages to various segments of your workforce while managing tasks and crucial activities effortlessly within a unified application. Additionally, address frequent inquiries and requests instantly with a reliable, automated chatbot that has been pre-programmed for efficiency. Collect ongoing feedback through pulse surveys to gain insights into real-time workforce sentiment, allowing for timely adjustments. Furthermore, support your employees through technology rollouts, organizational changes, and strategic initiatives by providing clear and actionable communications at each phase of the process. This holistic approach not only empowers workers but also fosters a culture of continuous improvement within the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ABBYY Mobile Capture Yes 

Integrations

ABBYY Mobile Capture No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

EdgeVerve

Founded

2014

Country

India

Website

www.edgeverve.com/assistedge/

Vendor Details

Company Name

PwC

Founded

1998

Country

United Kingdom

Website

www.pwc.com/us/en/products/workforce-orchestrator.html

Product Features

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

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