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Average Ratings 6 Ratings

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support

Description

Our specialized mobile applications for both Android and iOS empower you to conduct inventory assessments and automate asset management tasks while on the move. This seamless access to asset resources enhances employee efficiency, enabling them to easily browse, check out, or check in shared tools, equipment, and assets. With tailored asset attributes, user synchronization, and optimized label printing, the asset database within Jira remains current and functional across various scenarios involving physical assets, Jira users, and related issues. You can enjoy a flexible, customizable Configuration Management Database (CMDB) with superior search functionalities. Manage and oversee assets, tools, and equipment directly within Jira and Jira Service Desk. Effortlessly track key details about your assets, including what they are, who is using them, their location, duration of use, and all pertinent information in between. Everything you need for efficient asset management is consolidated in Jira. By utilizing Jira and Jira Service Desk, you can effectively track, manage, and report on your assets, ensuring that all key stakeholders remain informed. Additionally, you can proactively keep them updated with scheduled custom reports and email alerts, thus enhancing overall communication and operational efficiency.

Description

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
RadiantOne Yes 
ADONIS BPM Suite No 
ALVAO Service Desk No 
Atlassian Data Center No 
Calamari No 
Cherwell Software No 
Cyclr No 
Dropbox No 
Emburse Abacus No 
IT-Conductor No 
Intezer AI SOC No 
Reftab No 
Reptrics No 
SD Elements No 
Setyl No 
Support Fusion No 
Vouch No 
Vulcan Cyber No 
Zendesk No 

Integrations

Jira Yes 
RadiantOne Yes 
ADONIS BPM Suite Yes 
ALVAO Service Desk Yes 
Atlassian Data Center Yes 
Calamari Yes 
Cherwell Software Yes 
Cyclr Yes 
Dropbox Yes 
Emburse Abacus Yes 
IT-Conductor Yes 
Intezer AI SOC Yes 
Reftab Yes 
Reptrics Yes 
SD Elements Yes 
Setyl Yes 
Support Fusion Yes 
Vouch Yes 
Vulcan Cyber Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$20 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Appfire

Founded

2005

Country

United States

Website

appfire.com/products/assets-and-inventory-plugin-for-jira

Vendor Details

Company Name

Atlassian

Founded

2002

Country

Australia

Website

www.atlassian.com

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID No 
Checkout / Check-In No 
Depreciation Tracking Yes 
Disposal Tracking Yes 
Inventory Management Yes 
Location Tracking No 
QR Codes Yes 
Reservations No 
Service History Yes 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

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