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support

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Description

Are you responsible for managing assets like vehicles, buildings, and infrastructure? Regardless of whether you focus on the assets themselves or the associated staffing and processes, we believe that technology can provide a significant advantage. Our company specializes in creating integrated software and hardware solutions, along with tailored consulting services, aimed at organizations that heavily rely on assets and infrastructure. We offer tools and services that assist organizations of various sizes in effectively managing and maintaining their assets such as fleets, facilities, consumables, equipment, properties, and infrastructure while keeping costs down. With over 30 years of experience and a robust portfolio of more than 1,000 clients across both public and private sectors, AssetWorks stands at the forefront of addressing asset management challenges with innovative solutions. Our offerings are designed to enhance operational efficiency, boost data transparency, and lower overall expenses. We are eager to collaborate with you and explore how we can support your asset management needs. Together, we can pave the way for a more efficient future.

Description

Enhance collaboration within a connected enterprise. Driven by the forces of digital transformation, a growing number of organizations are discovering that conventional IT service management standards are becoming obsolete in the face of their swiftly evolving IT and business demands. Contemporary service management platforms not only provide essential support for ITIL, self-service for end-users, and management of changes and assets, but they also facilitate genuine, interconnected enterprise services for various departments such as HR, marketing, and facilities—all on a platform that requires no coding. Enterprise service management involves implementing service management principles beyond IT, extending its benefits throughout the organization. By utilizing a unified platform for comprehensive service management, including IT service management, organizations can customize portals for diverse departments, streamline routing and workflows, maintain a centralized information repository, and effectively monitor and report on results. This approach enables the management of work orders, assets, preventative maintenance, and projects, while also allowing for the assignment and tracking of all resources, significantly improving operational efficiency. In this way, businesses can not only adapt to change but also thrive in a competitive landscape.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CalAmp Yes 
Docusign No 
GPS Insight Yes 
GitHub No 
Google Drive No 
Microsoft Entra ID No 
Microsoft Excel No 
Microsoft Teams No 
SAP Cloud Platform No 
SQL Server No 
Salesforce No 
Slack No 
TeamDynamix PPM No 

Integrations

CalAmp No 
Docusign Yes 
GPS Insight No 
GitHub Yes 
Google Drive Yes 
Microsoft Entra ID Yes 
Microsoft Excel Yes 
Microsoft Teams Yes 
SAP Cloud Platform Yes 
SQL Server Yes 
Salesforce Yes 
Slack Yes 
TeamDynamix PPM Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AssetWorks

Founded

1983

Country

United States

Website

www.assetworks.com

Vendor Details

Company Name

TeamDynamix

Founded

2001

Country

United States

Website

www.teamdynamix.com/enterprise-service-management-esm/

Product Features

EAM

CMMS No 
Energy Management No 
Equipment Management Yes 
Facility Management Yes 
IT Asset Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Parts Management Yes 
Preventive Maintenance Scheduling No 
Software License Management No 
Warranty Management Yes 
Work Order Management Yes 

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management No 
Facility Scheduling No 
Incident Management No 
Inspection Management No 
Inventory Control No 
Maintenance Tracking No 
Preventive Maintenance No 
Residential Properties No 
Room Scheduling No 
Schools No 
Space Planning No 
Vendor Management No 
Visitor Management No 
Work Order Management No 

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management No 

Fixed Asset Management

Asset Budgeting No 
Asset Lifecycle Management No 
Audit Trail No 
Barcoding / RFID No 
Depreciation Management No 
Disposal Management No 
Document Management No 
Inventory Tracking No 
Tax Management No 

Fleet Management

Dispatch Management No 
Employee Management No 
Fuel Management No 
GPS Tracking No 
Incident Reporting No 
Inspection Management No 
Inventory Management No 
Maintenance Management No 
Mileage Tracking No 
Motor Pool No 
Routing No 
Tire Management No 
VIN Lookup No 
Work Order Management No 

Fuel Management

Billing & Invoicing No 
Fuel Card Reconciliation No 
Fuel Cards No 
Fuel Cost Management No 
IFTA Reporting No 
Industry Pricing No 
Personnel Management No 
Third Party Interface No 
Variables Monitoring No 

Public Works

Billing & Invoicing No 
Compliance Management No 
Contract Management No 
Customer Database Yes 
Document Management No 
Equipment Maintenance Yes 
Fixed Asset Management Yes 
Job Costing Yes 
Project Management Yes 
Service Request Management Yes 
Work Order Management Yes 

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Space Management

Change Management No 
Design Management No 
Floor Plans & Maps No 
For Offices No 
For Retail No 
Occupancy Management No 
Planogramming No 
Shelf Planning No 
Space Reservation No 
Usage Tracking / Analytics No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Event Management

Attendee Management No 
Badge Management No 
Conferences / Conventions No 
Exhibit / Vendor Management No 
Gamification No 
Room Block Management No 
Social Media Promotion No 
Sponsorship Management No 
Surveys & Feedback No 
Ticketing No 
Volunteer Management No 
Weddings / Parties No 

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management No 
Facility Scheduling No 
Incident Management No 
Inspection Management No 
Inventory Control No 
Maintenance Tracking No 
Preventive Maintenance No 
Residential Properties No 
Room Scheduling No 
Schools No 
Space Planning No 
Vendor Management No 
Visitor Management No 
Work Order Management No 

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

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