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Description
Assembled provides a comprehensive platform for managing and optimizing support operations by blending human agents, outsourced BPO teams, and AI-powered agents within a single dashboard. Its workforce management capabilities include intelligent scheduling, forecasting, and real-time performance analysis to ensure resources are allocated efficiently. AI agents handle end-to-end customer service across chat, email, SMS, and voice, reducing response times and freeing human agents for complex cases. The AI Copilot delivers real-time assistance by surfacing relevant knowledge, suggesting replies, and enabling seamless communication handoffs. With strict compliance to SOC 2, GDPR, and HIPAA, Assembled ensures enterprise-grade security and data protection. The platform offers deep insights into automation opportunities and workflow improvements, enabling continuous optimization. Assembled’s customers report significant improvements in adherence, customer satisfaction, and operational savings. Trusted by global teams, it supports scalable, modern support strategies that blend AI and human expertise.
Description
NICE's Proactive AI Agent represents a cutting-edge solution tailored to streamline intricate customer interactions across a diverse range of sectors, such as healthcare, finance, telecommunications, and education. By proactively engaging customers during their entire journey, it predicts their needs and resolves potential issues ahead of time, thereby significantly reducing the volume of inbound inquiries. The agent is capable of managing prolonged interactions that can span days, weeks, or even years, ensuring consistent communication through various channels including text, email, web forms, and voice calls. Featuring over 30 ready-to-use applications, it automates upwards of 90% of customer engagements, allowing human agents to focus on more complex, high-value interactions when necessary. This strategy not only boosts customer satisfaction levels but also enhances operational efficiency by alleviating manual workloads and lowering associated costs, ultimately creating a more effective customer service environment. Furthermore, the integration of this AI technology facilitates a more personalized experience, helping businesses to build stronger relationships with their customers over time.
API Access
Has API
API Access
Has API
Integrations
5X
Gladly
Google Calendar
Intercom
Kleene
Kustomer
NICE CXone Mpower
Pandium
Salesforce
Slack
Integrations
5X
Gladly
Google Calendar
Intercom
Kleene
Kustomer
NICE CXone Mpower
Pandium
Salesforce
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Assembled
Founded
2018
Country
United States
Website
www.assembled.com
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.nice.com/products/proactive-ai-agent
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce