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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Efficiently access data and transform it into customized record structures, allowing for data-driven decisions that enhance production operations. Integrated real-time computing engines facilitate performance management and analysis throughout the organization, leading to a decrease in operational costs. Foster improved work practices through a robust, adaptable, and secure infrastructure that accommodates diverse user needs, promoting benchmarking across the company. Minimize cycle times and direct focus towards critical problem areas by linking performance, downtime, and quality metrics to specific products and machinery. Centralized Performance Monitoring ensures that essential metrics are continuously observed and that the most pressing alarms are highlighted, providing real-time insights into asset performance across the organization. Additionally, the enhancement of Overall Equipment Effectiveness (OEE) boosts uptime, efficiency, and utilization by offering clarity on equipment availability, performance, and quality, thereby allowing for targeted attention on areas that most need improvement. This comprehensive approach not only streamlines operations but also fosters a culture of continuous improvement within the organization.

Description

Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Apple Business Chat No 
Avaya Cloud Office No 
Cisco AnyConnect No 
Google Business Messages No 
HighByte Intelligence Hub Yes 
Microsoft Dynamics 365 No 
PARCview Yes 
Salesforce No 
Seeq Yes 
TrendMiner Yes 
cBLISS Yes 

Integrations

Amazon Connect Yes 
Apple Business Chat Yes 
Avaya Cloud Office Yes 
Cisco AnyConnect Yes 
Google Business Messages Yes 
HighByte Intelligence Hub No 
Microsoft Dynamics 365 Yes 
PARCview No 
Salesforce Yes 
Seeq No 
TrendMiner No 
cBLISS No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aspen Technology

Founded

1981

Country

United States

Website

www.aspentech.com/en/products/msc/aspen-infoplus21

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/cobrowse/

Product Features

Oil and Gas

Compliance Management No 
Equipment Management No 
Inventory Management No 
Job Costing No 
Logistics Management No 
Maintenance Management No 
Material Management No 
Project Management No 
Resource Management No 
Scheduling No 
Work Order Management No 

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