Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Efficiently access data and transform it into customized record structures, allowing for data-driven decisions that enhance production operations. Integrated real-time computing engines facilitate performance management and analysis throughout the organization, leading to a decrease in operational costs. Foster improved work practices through a robust, adaptable, and secure infrastructure that accommodates diverse user needs, promoting benchmarking across the company. Minimize cycle times and direct focus towards critical problem areas by linking performance, downtime, and quality metrics to specific products and machinery. Centralized Performance Monitoring ensures that essential metrics are continuously observed and that the most pressing alarms are highlighted, providing real-time insights into asset performance across the organization. Additionally, the enhancement of Overall Equipment Effectiveness (OEE) boosts uptime, efficiency, and utilization by offering clarity on equipment availability, performance, and quality, thereby allowing for targeted attention on areas that most need improvement. This comprehensive approach not only streamlines operations but also fosters a culture of continuous improvement within the organization.
Description
Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Apple Business Chat
No
Avaya Cloud Office
No
Cisco AnyConnect
No
Google Business Messages
No
HighByte Intelligence Hub
Yes
Microsoft Dynamics 365
No
PARCview
Yes
Salesforce
No
Seeq
Yes
Integrations
Amazon Connect
Yes
Apple Business Chat
Yes
Avaya Cloud Office
Yes
Cisco AnyConnect
Yes
Google Business Messages
Yes
HighByte Intelligence Hub
No
Microsoft Dynamics 365
Yes
PARCview
No
Salesforce
Yes
Seeq
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aspen Technology
Founded
1981
Country
United States
Website
www.aspentech.com/en/products/msc/aspen-infoplus21
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/cobrowse/
Product Features
Oil and Gas
Compliance Management
No
Equipment Management
No
Inventory Management
No
Job Costing
No
Logistics Management
No
Maintenance Management
No
Material Management
No
Project Management
No
Resource Management
No
Scheduling
No
Work Order Management
No