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Average Ratings 1,884 Ratings

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Description

Elevate and refine the customer experience using AskNicely, a cutting-edge real-time feedback platform built on the principles of the Net Promoter Score (NPS). This tool simplifies the process for brands and organizations to gather insights through one-touch surveys, enabling seamless sharing of real-time data with everyone from frontline staff to the CEO, and allowing teams to take swift action based on customer input. Additionally, AskNicely offers integration with the leading tools that businesses rely on daily, enhancing its usability and effectiveness. By leveraging this innovative solution, companies can foster a proactive approach to customer satisfaction and drive continuous improvement.

Description

SurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Mailchimp Yes 
Salesforce Yes 
Centra Yes 
Chattermill Yes 
Cliniko Yes 
ClubReady Yes 
Commerce.AI Yes 
Google Drive No 
Help Scout Yes 
Intercom Yes 
MRI Palace Yes 
Meltano Yes 
Microsoft Dynamics 365 Yes 
Results.com Yes 
Slack Yes 
Workato Yes 
X (Twitter) No 
Zapier Yes 
Zendesk Yes 
me&u Yes 

Integrations

Mailchimp Yes 
Salesforce Yes 
Centra No 
Chattermill No 
Cliniko No 
ClubReady No 
Commerce.AI No 
Google Drive Yes 
Help Scout No 
Intercom No 
MRI Palace No 
Meltano No 
Microsoft Dynamics 365 No 
Results.com No 
Slack No 
Workato No 
X (Twitter) Yes 
Zapier No 
Zendesk No 
me&u No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$19.00 per user per month
We offer a forever free plan known as Starter. In other words; You don't need to pay to use our services :) You can register for free, today!

However, If you ever should need to use our paid plans, for your convenience, we offer both monthly and yearly paid plans.

Monthly Plans:
Pro, $19/month
Business, $39/month
Legendary, $89/month

With the monthly plans you can upgrade and downgrade the same month, this way only paying for one month. No need to commit to more than one month if you should decide one month is enough.

Yearly Plans (plus, save more than 25% with yearly):
Pro, $15/month billed annually at $170
Business, $25/month billed annually at $300
Legendary, $65/month billed annually at $780
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AskNicely

Founded

2014

Country

New Zealand

Website

www.asknicely.com

Vendor Details

Company Name

SurveyLegend

Founded

2010

Country

Sweden

Website

www.surveylegend.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

NPS

Online Form Builders

Artificial Intelligence Yes 
Assign Roles / Permissions No 
Collaboration Tools Yes 
Conversational Forms No 
Data Tables Yes 
Drag & Drop / No Code Yes 
Export to PDF Yes 
HIPAA Compliant No 
Import Existing Forms No 
Mobile Forms Yes 
Offline Forms No 
Pre-made Templates Yes 
Quizzes / Questionnaires No 
Reporting / Data Visualization Yes 
Signup Forms Yes 
Surveys Yes 

Polling

Data Analysis Tools Yes 
Email Distribution Yes 
Feedback Collection Yes 
Live Results Tracking Yes 
Multiple Question Types Yes 
Online Polling Yes 
Phone Polling Yes 
Presentation Tools Yes 
Q & A Yes 
SMS Polling Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey Yes 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

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