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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ensure your workforce has round-the-clock access to a user-friendly intelligent agent that provides prompt answers to common workplace inquiries. Employees can quickly and effortlessly utilize the assistant through familiar tools, streamlining access to information on topics like benefits, contact details, and healthcare. By automatically addressing frequent employee requests, you can enhance helpdesk efficiency and strategically reallocate HR team members to prioritize employee engagement. Additionally, monitor engagement metrics to gain a clearer understanding of how employee needs evolve over time. AskHR operates entirely in the cloud, ensuring availability every hour of every day throughout the year, with no installation or upgrades required on your part—we handle all of that for you. Our software is hosted on servers that are end-to-end encrypted, ensuring compliance with ISO 27001 security standards. As the AI continuously learns from user interactions, it becomes increasingly adept at meeting your employees' needs. Consequently, this innovation not only helps conserve time and resources but also significantly reduces the support burden on your team, allowing support personnel to focus on more critical tasks. Ultimately, this leads to a more efficient workplace and improved employee satisfaction.

Description

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage No 
Box No 
Bullhorn No 
Dimension Labs No 
Encompass No 
Gmail No 
Google Calendar No 
Google Drive No 
Google Maps No 
HubSpot Marketing Hub No 
Jira No 
Jira Work Management No 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Salesforce No 
ServiceNow No 
Total Expert No 
UKG Pro No 
Zendesk No 

Integrations

Adobe Marketo Engage Yes 
Box Yes 
Bullhorn Yes 
Dimension Labs Yes 
Encompass Yes 
Gmail Yes 
Google Calendar Yes 
Google Drive Yes 
Google Maps Yes 
HubSpot Marketing Hub Yes 
Jira Yes 
Jira Work Management Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Salesforce Yes 
ServiceNow Yes 
Total Expert Yes 
UKG Pro Yes 
Zendesk Yes 

Pricing Details

$1.25 per month
Free Trial Yes 
Free Version No 

Pricing Details

Subscription pricing model
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AskHR

Country

United States

Website

www.askhr.com

Vendor Details

Company Name

Capacity

Founded

2017

Country

United States

Website

capacity.com

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management No 
Time Off Management Yes 
Timesheets No 
Training Management No 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation Yes 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management No 
Graphical Workflow Editor Yes 
Mobile Access No 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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