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Description
Artologik HelpDesk thrives on the importance we place on relationships. Your experiences motivate us, and we are dedicated to establishing the resources that enable you to deliver outstanding support. With over thirty years of expertise backing us, we help you streamline your communication channels. Implement omnichannel ticket registration to enhance the simplicity of your support system. Empower your team with dashboards and collaborative tools that facilitate smooth ticket management. Evaluate and enhance your processes by utilizing reporting tools to pinpoint areas needing improvement and monitor their progress. Retain resolved tickets to create your FAQ by incorporating completed cases, thus working more efficiently. Bolster your brand by offering technical support or usage guidance. Foster customer relationships while adeptly handling complaints, returns, and refunds, ensuring satisfaction. Equip your organization with a reliable tool for managing HR inquiries related to salaries and agreements, thus promoting a more organized workplace. Additionally, by prioritizing customer satisfaction, you can create a loyal client base that trusts your services.
Description
We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
AI-Q NVIDIA Blueprint
No
AWS Marketplace
No
Apify
No
Cake AI
No
ChatGPT Plus
No
ChatGPT Pro
No
Coral
No
Haystack
No
IBM watsonx.data
No
LLMWare.ai
No
Integrations
AI-Q NVIDIA Blueprint
Yes
AWS Marketplace
Yes
Apify
Yes
Cake AI
Yes
ChatGPT Plus
Yes
ChatGPT Pro
Yes
Coral
Yes
Haystack
Yes
IBM watsonx.data
Yes
LLMWare.ai
Yes
Pricing Details
€160 per month
Free Trial
Yes
Free Version
No
Pricing Details
$25 per month
(PROFESSIONAL)
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Artisan Global Media
Founded
1988
Country
Sweden
Website
www.artisan.se
Vendor Details
Company Name
Milvus
Founded
2016
Country
Brazil
Website
milvus.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
