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Average Ratings 7 Ratings
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Description
Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch.
Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients
Description
Updox is a healthcare communications platform that can improve the patient experience, increase office productivity, and drive profitability. You can choose to use one or all of our solutions: Electronic Fax and Secure Texting & SMS, Telehealth Video Chat, Telehealth Video Chats, Telehealth Video Chats, Telehealth Video Chats, Telehealth Video chats, Patient Reminders, Electronic Formulas, Broadcast Messaging, all from one online location. To save you time, money, and energy, we integrate with 150+ EHR/EMR systems. You can manage your documents and collaborate with others to do more in your day with one powerful inbox. Updox is a platform that provides healthcare providers, LTPAC facilities and pharmacies with an easy-to use, HIPAA-compliant platform. It has a wide range of capabilities for virtual medicine, patient engagement, paperless office efficiency, and cost reduction that can all be combined to drive revenue and reduce costs.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Veradigm EHR
Yes
AdvancedMD
Yes
Amazing Charts EHR
No
Azalea EHR
No
BestRx
No
CareLogic
No
EpicCare EMR
Yes
Greenway Health
Yes
Intergy EHR
No
MEDITECH Expanse
Yes
Integrations
Veradigm EHR
Yes
AdvancedMD
No
Amazing Charts EHR
Yes
Azalea EHR
Yes
BestRx
Yes
CareLogic
Yes
EpicCare EMR
No
Greenway Health
No
Intergy EHR
Yes
MEDITECH Expanse
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Artera
Founded
2015
Country
United States
Website
artera.io
Vendor Details
Company Name
Updox
Founded
2008
Country
United States
Website
info.updox.com/patient-communication
Product Features
Appointment Reminder
Appointment Scheduling
Yes
Calendar Management
No
Call Reminders
Yes
Email Reminders
Yes
Online Booking
Yes
Payment Reminders
Yes
Recurring Appointments
No
Rescheduling
Yes
SMS Messaging
Yes
Two-Way Messaging
Yes
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
No
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
No
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
Yes
Personal Health Record
No
Progress Tracking
No
Self Management
Yes
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
Product Features
HIPAA Compliance
Access Control / Permissions
No
Audit Management
No
Compliance Reporting
Yes
Data Security
Yes
Documentation Management
Yes
For Healthcare
No
Incident Management
No
Policy Training
No
Remediation Management
No
Risk Management
No
Vendor Management
No
Home Health Care
Billing & Invoicing
No
Charting
No
Electronic Signature
Yes
Employee Tracking
No
Medication Database
No
Patient Intake
Yes
Scheduling
Yes
Time / Task Reporting
No
Long Term Care
Claims Management
No
Clinical Care
No
EHR
No
Electronic Health Record
No
For Home Care Providers
Yes
For Nursing Homes
Yes
Geriatric Care
No
MDS Review
No
Patient Records
No
Staff Scheduling
No
Medical Practice Management
Claims Management
No
E-Prescribing
No
EMR / EHR
No
HIPAA Compliant
Yes
Insurance Eligibility Verification
No
Inventory Management
No
Multi-Office
Yes
Multi-Physician
Yes
Patient Billing
No
Patient Portal
Yes
Patient Records
No
Patient Registration
No
Patient Scheduling
Yes
Physician Scheduling
Yes
Patient Engagement
Appointment Scheduling
Yes
Care Planning
No
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
No
Patient Portal
Yes
Personal Health Record
No
Progress Tracking
No
Self Management
No
Pharmacy
Automatic Refills
No
Barcode Generation
No
Claims Management
No
Compounding
No
E-Prescribing
No
Electronic Signature
Yes
Forms Management
Yes
Insurance Processing
No
Inventory Management
No
Multi-Store Management
No
Online Refills
No
Pill Database
No
Pill Imaging
No
Point of Sale (POS)
No
Prescription Processing
No
Rx Image Scanning
No
Signature Capture
No
Remote Patient Monitoring
Dashboard
Yes
Data Import/Export
No
HIPAA Compliant
Yes
Mobile Payments
No
Monitoring Device Integration
No
Patient Engagement
Yes
Patient Portal
Yes
Patient Records Management
No
Patient Surveys
No
Reminders
Yes
Virtual Visits
Yes
Telemedicine
Appointment Reminders
Yes
Appointment Scheduling
Yes
Chat / Messaging
Yes
E-Prescribing
No
For Medical Purposes
Yes
HIPAA Compliant
Yes
Multi-Provider Practice
Yes
Online Forms
Yes
Patient Queue Management
Yes
Practice Management
No
Remote Treatment Plans
No
Teleradiology
No
Video Conferencing
Yes
