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Description
Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch.
Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients
Description
Enhance efficiency, elevate patient satisfaction, and achieve outstanding outcomes with Playback Health's integrated clinical platform. Automate the registration process and streamline post-visit communications to save valuable time. Enjoy hands-free transcription generated from conversations during appointments, ensuring accurate records. A single update will keep your entire care team informed. Our comprehensive suite of clinical and patient care tools is designed for seamless integration. Maintain clear communication with our user-friendly platform, which can be tailored for providers, patients, or all parties involved. With a commitment to security, our SOC 2 and HIPAA-compliant platform utilizes data encryption to safeguard sensitive information. Playback AI prioritizes the clinician-patient relationship with the most competitive ambient medical documentation solutions available, ultimately saving costs while alleviating the workload for physicians. We firmly believe that delivering truly personalized patient care hinges on the ability to provide medical records in real-time, fostering a more responsive healthcare environment. By streamlining these processes, we aim to create a more efficient healthcare landscape where patient engagement is maximized.
API Access
Has API
No
API Access
Has API
No
Integrations
MEDITECH Expanse
Yes
AdvancedMD
Yes
EpicCare EMR
Yes
Greenway Health
Yes
Healthy Planet
No
ModMed
Yes
NextGen Healthcare EHR
Yes
Oracle Health Ambulatory EHR
Yes
Oracle Health EHR
Yes
Veradigm EHR
Yes
Integrations
MEDITECH Expanse
Yes
AdvancedMD
No
EpicCare EMR
No
Greenway Health
No
Healthy Planet
Yes
ModMed
No
NextGen Healthcare EHR
No
Oracle Health Ambulatory EHR
No
Oracle Health EHR
No
Veradigm EHR
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Artera
Founded
2015
Country
United States
Website
artera.io
Vendor Details
Company Name
Playback Health
Country
United States
Website
www.playbackhealth.com
Product Features
Appointment Reminder
Appointment Scheduling
Yes
Calendar Management
No
Call Reminders
Yes
Email Reminders
Yes
Online Booking
Yes
Payment Reminders
Yes
Recurring Appointments
No
Rescheduling
Yes
SMS Messaging
Yes
Two-Way Messaging
Yes
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
No
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
No
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
Yes
Personal Health Record
No
Progress Tracking
No
Self Management
Yes
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
Product Features
Patient Engagement
Appointment Scheduling
No
Care Planning
No
Collaboration
No
Messaging
No
Mobile Access
No
Patient Education
No
Patient Portal
No
Personal Health Record
No
Progress Tracking
No
Self Management
No
