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Description
Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch.
Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients
Description
CrelioHealth (formerly LiveHealth) enables customers to deliver a more digital & connected experience. CrelioHealth is used by more than 1500 medical labs and diagnostics centers to provide greater value to patients, doctors, and health organizations. Clear communication and our digital platform have proven to increase patient retention. You can provide seamless patient experience, from booking home collections to receiving reports or making payments via the app, SMS, and WhatsApp. Our integrated online payment system allows patients to make payments and view reports from their smartphone. Your patients can submit feedback directly on the app. Our customers have received over 200k patient feedbacks so far. With our mobile apps and easy interface, you can stay connected to your business at all hours. Instant delivery of reports to patients, doctors, and other organizations will reduce your TAT dramatically.
API Access
Has API
No
API Access
Has API
Yes
Integrations
eClinicalWorks
Yes
AdvancedMD
Yes
BarTender
No
DrChrono
No
EpicCare EMR
Yes
Greenway Health
Yes
MEDITECH Expanse
Yes
ModMed
Yes
NextGen Healthcare EHR
Yes
Oracle Health Ambulatory EHR
Yes
Integrations
eClinicalWorks
Yes
AdvancedMD
No
BarTender
Yes
DrChrono
Yes
EpicCare EMR
No
Greenway Health
No
MEDITECH Expanse
No
ModMed
No
NextGen Healthcare EHR
No
Oracle Health Ambulatory EHR
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$199.00/month
Starter
Our Most Basic Plan: Ideal For Physician Offices Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$550.00
Standard
(Featured)
Budget-Friendly Plan Ideal For Standalone Reference Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$1,250.00
Advanced
Our Advance Plan: Ideal for Standalone reference Labs requiring Pro-features & the Best B2B Experience Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$2,500.00
Plus
The CrelioHealth Plus Plan: Ideal for Multi-Location Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$4,500.00
Enterprise
The Enterprise Plan: Ideal For Enterprise Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
Pricing as per requirements
Our Most Basic Plan: Ideal For Physician Offices Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$550.00
Standard
(Featured)
Budget-Friendly Plan Ideal For Standalone Reference Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$1,250.00
Advanced
Our Advance Plan: Ideal for Standalone reference Labs requiring Pro-features & the Best B2B Experience Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$2,500.00
Plus
The CrelioHealth Plus Plan: Ideal for Multi-Location Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
$4,500.00
Enterprise
The Enterprise Plan: Ideal For Enterprise Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only.
Pricing as per requirements
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Artera
Founded
2015
Country
United States
Website
artera.io
Vendor Details
Company Name
Creliant Software Pvt Ltd
Founded
2013
Country
US
Website
creliohealth.com
Product Features
Appointment Reminder
Appointment Scheduling
Yes
Calendar Management
No
Call Reminders
Yes
Email Reminders
Yes
Online Booking
Yes
Payment Reminders
Yes
Recurring Appointments
No
Rescheduling
Yes
SMS Messaging
Yes
Two-Way Messaging
Yes
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
No
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
No
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
Yes
Personal Health Record
No
Progress Tracking
No
Self Management
Yes
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
Product Features
Electronic Medical Records (EMR)
Appointment Management
Yes
Charting
No
Compliance Tracking
Yes
E-Prescribing
No
E/M Coding
No
HIPAA Compliant
Yes
Handwriting Recognition
No
Integrated Telehealth
No
MIPS Certified
No
Meaningful Use Certified
No
ONC-ATCB Certified
No
Patient Portal
Yes
Self Service Portal
Yes
Voice Recognition
Yes
Lab Inventory Management
Barcode Scanning
No
Expiration Date Management
No
Purchasing
No
Reorder Management
No
Sample Management
No
Supply Management
No
Usage Tracking
No
Vendor Management
No
LIMS
Audit Trail
Yes
Certificates of Analysis
No
Data Import / Export
Yes
Electronic Laboratory Notebook
Yes
Inventory Management
Yes
Lab Instrument Interface
Yes
Reporting & Statistics
Yes
Sample Tracking
Yes
Specification Management
No
Workflow Management
Yes
Medical Lab
Audit Trail
Yes
Data Analysis Auditing
Yes
Data Security
Yes
EMR Interface
Yes
Fax Management
No
Lab Instrument Interface
Yes
Multi-Location Printing
Yes
Online Instrumentation
Yes
Physician Test Panels
Yes
Procedure-Based Billing
Yes
Sample Tracking
Yes
PACS
Comparison View
No
Data Compression
No
Diagnostic Reporting
No
HL7 Support
No
Image Management
No
Mobile Access
No
Non-DICOM Imaging Support
No
Patient Portal
No
Referring Physician Portal
No
Voice Recognition
No
Radiology
Audit Trail
Yes
Billing & Invoicing
Yes
Claims Management
No
EDI
Yes
EMR HL7 Bridge
Yes
Image Fusion
Yes
PACS Integration
Yes
Patient Scheduling
Yes
Scanning Input
Yes
Teleradiology
No
Wait List Management
Yes
