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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our innovative and adaptable platform supports card programs of all sizes with varying levels of customization, allowing for swift market delivery in days rather than weeks. It is the first fully digital print production model that has received approval from major payment networks such as Visa, Mastercard, American Express, Discover, and Union Pay. This efficiency stems from the fact that card campaigns are printed on demand, which means Arroweye’s methodology removes the need for forecasting and eliminates the burdens of pre-printed inventory. Consequently, card issuers are able to quickly adjust to evolving market demands, leading to improved return rates and overall performance. Additionally, our web-to-print solution merges advanced web design tools for personalized card creation with a comprehensive digital on-demand production and fulfillment system. By utilizing this approach, you can enhance your product differentiation without the necessity of maintaining inventory. This flexibility not only streamlines operations but also empowers issuers to meet customer expectations more effectively.

Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Galileo Yes 
Synctera Yes 

Integrations

Galileo No 
Synctera No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Arroweye

Country

United States

Website

www.arroweye.com/production-personalization-fulfillment/

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Product Features

Web to Print

Approval Workflow No 
Customizable Templates No 
Multi-Store No 
Order Management No 
Product Configurator No 
Quotes / Estimates No 
SEO Management No 
Templates No 
Website Management No 

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers Yes 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

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