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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Eliminate manual tasks and connect seamlessly the office, field teams, and customers using a flexible field management software that can manage versatile field operations.

Description

Dial 72 is an innovative AI receptionist solution tailored specifically for HVAC contractors. This platform assists HVAC businesses by managing inbound customer calls when office personnel are either busy, unavailable, or off duty. With its capabilities, Dial 72 can efficiently answer calls, collect service details, schedule appointments, identify urgent matters, and ensure a seamless customer experience throughout the day as well as during off-hours. Among its key features are round-the-clock AI call answering, service intake for HVAC issues, appointment scheduling, emergency escalation, maintenance plan recognition, and identification of replacement leads. Additionally, it supports bilingual conversations in both English and Spanish, facilitates two-way communication with customers, and integrates with calendars and CRM systems to enhance field-service workflows. Unlike standard receptionist tools, Dial 72 is specifically crafted to meet the unique language and operational needs of HVAC companies, ensuring they can provide exceptional service at all times. This makes it an essential tool for HVAC contractors looking to improve their customer interaction and operational efficiency.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

ActiveCampaign Yes 
CompanyCam Yes 
Copper Yes 
Current RMS Yes 
Egnyte Yes 
Follow Up Boss Yes 
Google Calendar Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Keap Yes 
Microsoft Dynamics 365 Yes 
Motive Yes 
MoversSuite Yes 
NetSuite Yes 
Quickbase Yes 
Salesforce Yes 
Shopify Yes 
Twilio Yes 
Workday Workforce Management Yes 

Integrations

ActiveCampaign No 
CompanyCam No 
Copper No 
Current RMS No 
Egnyte No 
Follow Up Boss No 
Google Calendar No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Keap No 
Microsoft Dynamics 365 No 
Motive No 
MoversSuite No 
NetSuite No 
Quickbase No 
Salesforce No 
Shopify No 
Twilio No 
Workday Workforce Management No 

Pricing Details

$75/month
Free Trial Yes 
Free Version No 

Pricing Details

$95/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Arrivy

Founded

2017

Country

United States

Website

arrivy.com

Vendor Details

Company Name

Dial 72

Founded

2026

Country

United States

Website

dial72.com

Product Features

Dock Scheduling

Alerts/Notifications Yes 
Automated Scheduling Yes 
Calendar Management No 
Document Management No 
Load Status Tracking No 
Multi-Location Yes 
Online Booking Yes 
Recurring Appointments Yes 
Rules-Based Scheduling Yes 
Self Service Portal No 

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Product Features

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

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