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Description
Developed by Auraya, ArmorVox represents a cutting-edge voice biometric engine that offers a comprehensive range of voice biometric functionalities across both telephony and digital platforms. By enhancing customer interactions and bolstering information security, ArmorVox significantly optimizes user experience. It can be deployed securely either through cloud solutions or on-premises installations. Utilizing advanced machine learning algorithms, the system generates unique speaker-specific background models tailored to each individual voice print, ensuring optimal performance. Our algorithms establish security thresholds for each voice print based on empirical data to align with your specific security performance needs. Moreover, with its automated tuning capabilities, the ArmorVox engine accommodates variations in language, accents, and dialects seamlessly. Built with innovative patented features, ArmorVox enables resellers to offer a more secure and comprehensive solution, thereby enhancing both customer experience and security measures. This unique adaptability positions ArmorVox as a leader in the voice biometric space, catering to diverse user requirements effectively.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Auraya
Founded
2010
Country
United States
Website
aurayasystems.com/armorvox/
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/