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Description
Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.
Description
Provide your team with the essential onboarding, training, and coaching they require to become trusted advisors and surpass their goals using Showpad Coach. Create and implement scalable and consistent onboarding programs featuring a cohesive content and coaching solution. From their very first day, ensure new hires possess the necessary knowledge and skills to excel in their roles. Enhanced onboarding through Showpad Coach accelerates sales cycles, leads to higher quota achievements, and allows managers to maximize the potential of new team members more swiftly. Deliver short, impactful learning experiences effortlessly with Showpad Coach. Organize training into paths that integrate both courses and practical assignments. Maintain seller engagement in their learning journey through interactive courses, live training sessions, video materials, and dynamic leaderboards that foster competition and peer learning. It’s crucial to make certain that sales teams can effectively apply their newfound knowledge and improve their performance through consistent practice. Additionally, Showpad Coach offers AI-driven coaching that provides immediate, actionable feedback on recorded sales presentations, further enhancing the learning experience. By investing in such comprehensive training solutions, organizations can significantly boost their overall sales performance and team confidence.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Aprimo
BDB Platform
BRIDGE
Box
Brandfolder
Bynder
Clari
Cumulus
Google Slides
Integrations
Active Directory
Aprimo
BDB Platform
BRIDGE
Box
Brandfolder
Bynder
Clari
Cumulus
Google Slides
Pricing Details
$5 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Arkis
Website
www.arkis.io
Vendor Details
Company Name
Showpad
Country
Belgium
Website
www.showpad.com/product/showpad-coach/
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
