Average Ratings 5 Ratings
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Description
Arena is an all-in-one digital engagement platform that empowers organizations to build AI-driven communities directly on their websites and mobile apps. It offers a suite of interactive tools including live blogs, group chats, AI-powered chatbots, and automated content feeds to foster real-time audience interaction. The platform serves key industries like publishers, media, sports, entertainment, and e-commerce by driving traffic, increasing user engagement, generating leads, and monetizing audiences through integrated advertising. Arena’s advanced analytics provide detailed insights into user behavior and campaign performance, while its flexible visual customization ensures brand consistency. The platform emphasizes privacy, data rights, and GDPR compliance, offering scalable technology suitable for events with millions of users. Arena’s intuitive dashboard and no-code setup allow teams to launch and manage communities without extensive technical expertise. With 24/7 customer support and robust security, Arena delivers a seamless user and admin experience. Many leading brands trust Arena to boost engagement and deepen customer relationships.
Description
Our comprehensive SaaS platform addresses all aspects of Customer Engagement, encompassing management, marketing activation, and ROI measurement. We assist brands in cultivating a refreshed and harmonious relationship with their customers, crucial for thriving in a consumer-driven landscape. Our solutions are designed to enhance the connection between businesses and their clientele, transforming customer interactions into profitable ventures. We empower companies to gather and utilize customer insights for informed, data-driven decisions that drive business improvement. By leveraging our all-in-one solution, businesses can effectively harness customer feedback through collection, analysis, and sharing of reviews, turning their customers into invaluable assets. Additionally, our platform utilizes artificial intelligence to amplify both online and physical store sales. With our service, you can effectively engage your audience by delivering personalized marketing campaigns across multiple channels. Furthermore, we offer a unique opportunity to host live shopping events and individual sessions through live video streaming on your e-commerce site and social media platforms, enhancing customer interaction and sales potential. This multifaceted approach ensures that your brand remains competitive and connected in an ever-evolving market.
API Access
Has API
Yes
API Access
Has API
No
Integrations
BigCommerce
No
Facebook
Yes
Google Ads
Yes
Instagram
Yes
Magento
No
PrestaShop
No
Primeur
No
Reddit
Yes
Salesforce Agentforce Commerce
No
Shopify
No
Integrations
BigCommerce
Yes
Facebook
No
Google Ads
No
Instagram
No
Magento
Yes
PrestaShop
Yes
Primeur
Yes
Reddit
No
Salesforce Agentforce Commerce
Yes
Shopify
Yes
Pricing Details
$39/mo (billed anunally)
• Starter Plan: $39/month (billed annually) or $49/mo
• Professional Plan: $299/month (billed annually) or $349/mo
• Business Plan: $829/mo (billed annually) or $999/mo
• Enterprise Plan: Custom, please reach out to an Arena Expert.
• Professional Plan: $299/month (billed annually) or $349/mo
• Business Plan: $829/mo (billed annually) or $999/mo
• Enterprise Plan: Custom, please reach out to an Arena Expert.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Arena.im
Founded
2017
Country
United States
Website
arena.im/
Vendor Details
Company Name
Skeepers
Founded
2012
Country
France
Website
skeepers.io/en/
Product Features
Blog
Analytics
Yes
Collaborative Writing
Yes
Comment Moderation
Yes
File Sharing
No
Group Posting
Yes
Monetization Tools
Yes
Post Management
Yes
Search
Yes
WYSIWYG Rich Text Editing
Yes
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
No
Community
Content Management
Yes
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
Yes
Group Management
Yes
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
Yes
Social Media Management
Yes
Website Management
Yes
White Label
Yes
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
Virtual Classroom
Annotation Tools
No
Attendee Analytics
Yes
Audio/Video Conferencing
Yes
Customizable Branding
Yes
Electronic Hand Raising
No
File Sharing
No
Interactive/Collaboration Tools
No
Learning Management System
No
Live Chat
Yes
Live Streaming
Yes
Mobile Access
Yes
Multiple Camera Feeds
No
Notifications
No
Online Whiteboard
No
Schedule Management
No
Screen Sharing
No
Session Recording
No
Surveys / Polls
No
Web Browser-based
No
eCommerce Integration
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
