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Description
AreTheyHappy serves as an all-in-one online platform designed to streamline the management of the digital presence for hospitality brands focused on growth.
• Management of Reviews
• Oversight of Social Media
• Collaboration among Teams & automated task updates
• Intelligent survey ticketing
• Automated analytics and reporting
This adaptable AreTheyHappy dashboard utilizes artificial intelligence tailored for the hospitality sector, allowing for the detection of significant patterns in customer feedback, influencer engagement, and detailed sentiment analysis, including tagging of reviews based on categories like food, ambiance, and service.
With a powerful and user-friendly toolkit, your teams can effectively coordinate efforts, whether in the office or at various locations, ensuring a cohesive approach to marketing, operations, and direct customer interactions.
The integrated features of platforms such as Facebook, Instagram, Twitter, TripAdvisor, Google My Business, Yelp, along with offline and face-to-face feedback and surveys, empower your team to enhance efficiency and deliver exceptional customer experiences.
Begin your journey with a complimentary 14-day trial period to explore the benefits firsthand. Additionally, this platform's comprehensive capabilities make it an indispensable asset for modern hospitality management.
Description
Enhancing your Google search ranking is within reach, and as a result, you will draw in more committed customers while establishing a formidable online presence. When a customer makes a purchase or utilizes your services, TrustMate reaches out to them through email or SMS to request a review. The customer can easily craft a persuasive review thanks to an innovative “point and clicks” hint system, which also allows them to attach a photo. Upon completing the review, they are directed to a thank you page that encourages them to continue browsing your offerings. This seamless process instills confidence in customers who see reviews on your site, reducing their need to seek opinions elsewhere. With your improved search engine ranking, future potential buyers are more inclined to visit your website. You can even send a test email invitation and try adding a review using the clickable hints yourself to witness the simplicity of the process. Not only does this foster customer engagement, but it also ensures that reviews originated from your customers enhance your unique content, solidifying their trust in your store without the need to explore external reviews. This cycle of generating positive feedback creates a powerful loop that benefits both your business and your customers.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Facebook
Yes
Base.com
No
Facebook Messenger
Yes
Formitable
Yes
Google Business Profile
Yes
Google Cloud Platform
No
Google Shopping
No
Instagram
Yes
Magento
No
Microsoft Outlook
Yes
Integrations
Facebook
Yes
Base.com
Yes
Facebook Messenger
No
Formitable
No
Google Business Profile
No
Google Cloud Platform
Yes
Google Shopping
Yes
Instagram
No
Magento
Yes
Microsoft Outlook
No
Pricing Details
€49/location/month
Essential
All basic features to monitor the online reputation of your business
Professional
More powerful features for a growth-focused business.
Enterprise
Are you a brand with more than 50 locations? Contact us for a tailored solution.
All basic features to monitor the online reputation of your business
Professional
More powerful features for a growth-focused business.
Enterprise
Are you a brand with more than 50 locations? Contact us for a tailored solution.
Free Trial
Yes
Free Version
No
Pricing Details
$6 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AreTheyHappy
Founded
2017
Country
Belgium
Website
www.aretheyhappy.com/en
Vendor Details
Company Name
TrustMate
Country
Poland
Website
en.trustmate.io
Product Features
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
Yes
White Label
No
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
Yes
Content Management
Yes
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes
Social Media Monitoring
Audience Segmentation
Yes
Competitive Analysis
Yes
Configurable Alerts
Yes
Customer Engagement
Yes
Dashboard
Yes
Impact Scoring
Yes
Influencer Tracking
Yes
Reputation Management
Yes
Sentiment Analysis
Yes
Trend Tracking
Yes
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
