Compare ArcGIS Hub vs. Verint for Citizen Engagement in 2025

Verint for Citizen Engagement

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Description

Revolutionize your approach to community engagement and collaboration with ArcGIS Hub, a user-friendly platform designed to streamline the organization of people, data, and tools through initiatives driven by information. This platform is suitable for a wide range of organizations, from government bodies to nonprofits and educational institutions, enabling them to enhance engagement, foster communication, and promote collaboration while effectively sharing data. By adopting the initiative-based model of ArcGIS Hub, these organizations can tap into their existing data and technologies, facilitating cooperation with both internal teams and external partners to monitor progress, enhance outcomes, and cultivate thriving communities. In today’s decision-making processes, access to reliable data is crucial; whether selecting a neighborhood, exploring local projects, or launching a business, trustworthy information is key. By utilizing ArcGIS Hub, organizations can provide the community with access to their verified data, empowering individuals to make informed choices that positively impact their lives and surroundings. Ultimately, this platform not only strengthens community ties but also builds a foundation for sustainable growth and development.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).