Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ArcCRM provides an innovative approach to lead lifecycle management by offering a comprehensive 360-degree perspective on each lead and seamlessly linking every phase of the process. It keeps track of every lead continuously, ensuring you are always informed, which empowers you to navigate your management tasks with greater flexibility. The platform also enables users to label each lead with tags, facilitating efficient sorting and filtering for quicker, more informed decision-making. Furthermore, ArcCRM gives you the ability to analyze your data in various formats, allowing you to generate reports and dashboards tailored to your specific needs. This level of customization enhances your ability to respond to market changes effectively.
Description
eGain Solve™ stands out as the premier omnichannel customer engagement software suite in the industry. Recognized as the top choice by analysts and relied upon by numerous leading global brands, eGain Solve enables businesses to craft and implement intelligent, interconnected customer journeys across various channels including social media, mobile, web, and contact centers. This solution empowers organizations to enhance their selling strategies, improve service quality, and gain deeper insights into customer interactions. Uniquely, eGain Solve™ integrates customer engagement and knowledge management into one cohesive suite, featuring modular applications that are built on the distinctive eGain CEH™ Platform. This platform is designed to provide a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights to elevate each customer experience. Furthermore, the platform’s web-services-based architecture facilitates swift innovation and the expansion of customer engagement functionalities, ensuring that businesses can keep pace with the evolving demands of their clientele. Ultimately, eGain Solve™ represents a transformative approach to customer engagement that is both effective and forward-thinking.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Archarina
Country
United States
Website
www.archarina.io/products/functional-apps/arc-crm
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No