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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

To create, oversee, and distribute content effectively, a system is needed that simplifies each step of the process while enhancing intelligence. Arbortext allows for the establishment of a unified flow of data and resources, facilitating connections to content that extends to individuals in the field. For instance, beginning with the foundational engineering CAD data or bill of materials (BOM), this information is accessible throughout the business process, aiding those who develop technical documents or service materials. With Arbortext, sources are interlinked, providing a structured method for disseminating information to both field personnel and those working remotely. By enabling a continuous flow of data throughout the value chain, it connects every stage of the product lifecycle. Moreover, it ensures that content is automatically updated in accordance with changes in product development, maintaining a link to engineering data. Additionally, the system promotes content reuse and maximizes the benefits of XML authoring, thereby enhancing efficiency and consistency across all documentation. The integration of these features empowers organizations to improve communication and responsiveness in their operations.

Description

Most content teams are drowning in documents - not because they lack writers, but because their tools weren't built for the scale, complexity, or compliance demands they're actually working under. Author-it was. For over 25 years, Author-it has been the CCMS of choice for organisations where documentation accuracy isn't optional. Manufacturing teams managing hundreds of product variants across 20+ languages. Software companies decoupling their help content from product release cycles. Utilities teams where a procedure gap isn't a typo problem - it's a regulatory one. The core architecture is built around component content: Topics (individual content units), assembled into Books (deliverables), stored in a central Library. Write once, publish everywhere - to HTML5, PDF, Word, SCORM/eLearning, XML, DITA, and AION, Author-it's structured JSON format built specifically for LLM and RAG pipeline consumption. This is the AI Content Foundation angle: your structured content, already tagged, already resolved, already formatted for machine ingestion. Built-in modules cover the full content lifecycle: structured authoring (no DITA or XML expertise required), translation workflow management with XLIFF export, multi-stage Review & Approve with full audit trails, variant and conditional content management, and publishing to multiple simultaneous output formats. Customer outcomes include $3M+ annual savings and 60–70% content reuse in global manufacturing, $2M+ savings and 90% reuse in enterprise software, and ISO/508 compliance achieved unlocking government procurement. Author-it is cloud-hosted SaaS, headquartered in New Zealand, with offices in Seattle and the Netherlands. Pricing: Contact for pricing @ author-it.com

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ALIP Yes 
Accenture Cloud Trade Promotion Management Yes 
Acropolis Yes 
Affinity Yes 
Array Yes 
Claude No 
Congree Yes 
Cornerstone Content Anytime No 
Deloitte Halo Yes 
Eviden MDR Service Yes 
Fluid Topics No 
Gemini No 
Microsoft 365 Yes 
Microsoft Copilot No 
Microsoft Word No 
Moodle No 
PTC FlexPLM Yes 
PTC Windchill Yes 
Trados Studio No 

Integrations

ALIP No 
Accenture Cloud Trade Promotion Management No 
Acropolis No 
Affinity No 
Array No 
Claude Yes 
Congree No 
Cornerstone Content Anytime Yes 
Deloitte Halo No 
Eviden MDR Service No 
Fluid Topics Yes 
Gemini Yes 
Microsoft 365 No 
Microsoft Copilot Yes 
Microsoft Word Yes 
Moodle Yes 
PTC FlexPLM No 
PTC Windchill No 
Trados Studio Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Author-it Cloud is priced on a modular, per-seat basis. Contact for a tailored quote.

Core platform includes the Library, structured authoring, and publishing. Additional modules are licensed separately:

Translations module — Full translation workflow management, XLIFF export/import, locale variant management, change tracking to minimise retranslation costs

Reviews module — Multi-stage review and approval workflows, SME collaboration, deadline management, full audit trail

AION publishing (Included in all with no extra charge) — Structured JSON output for LLM and RAG pipeline ingestion (AI Content Foundation)

Honeycomb eLearning — SCORM-compatible course authoring and publishing

Magellan web portal — HTML5 help portal publishing with search integration

Professional Services — Information architecture consulting, implementation, onboarding, and migration support
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

PTC

Founded

1985

Country

United States

Website

www.ptc.com/en/products/arbortext

Vendor Details

Company Name

Author-it

Founded

2000

Country

New Zealand

Website

www.author-it.com

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Product Data Management

Bill of Material Management No 
Document Management No 
Formula Management No 
Product Analytics No 
Product Lifecycle Management No 
Testing Management No 
Version Control No 

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Help Authoring Tools

Collaboration Tools No 
Content Library Yes 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word Yes 
Multi-Format Output Yes 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search Yes 
Templates Yes 
Text Editor / Word Processor No 
Translation Tools Yes 
Version Control Yes 

Software Documentation

Access Roles / User Permissions Yes 
Automatic Documentation Generation No 
Collaboration Tools Yes 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support Yes 
Multiple Formats Support Yes 
Multiple Versions Support Yes 
Version Control Yes 
WYSIWIG Editor No 
Webhooks Yes 
reStructured Text Support Yes 

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