Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.
Description
We partnered with Supermicro to showcase a first of its kind generative AI + design workspace for on-prem teams and remote teams, running on Supermicro’s new liquid-cooled AI Super Workstation, all managed via RAVEL Orchestrate™. This complete solution is available to partners and clients. Easy deployment and management of custom virtual workstations. Create customized virtual workstation images to meet the needs of your team. You don't need to be a virtualization or cloud guru to deploy your customized remote workstations. RAVEL Orchestrate has an intuitive workstation scheduler, and resource management controls that help you control costs. RAVEL Orchestrate™ is a unique solution that allows IT to create and distribute limitless custom software images to as many users, teams and regions in the cloud at scale. Deployment takes 90% less time compared to traditional imaging and deployment methods.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Amazon Web Services (AWS)
No
AnyWare
No
Aranda CMDB
Yes
Aranda Device Management
Yes
Aranda Enterprise Mobility Management
Yes
Aranda Field Service
Yes
Aranda Security Compliance
Yes
Aranda Service Management
Yes
Chaos Corona
No
Integrations
Active Directory
Yes
Amazon Web Services (AWS)
Yes
AnyWare
Yes
Aranda CMDB
No
Aranda Device Management
No
Aranda Enterprise Mobility Management
No
Aranda Field Service
No
Aranda Security Compliance
No
Aranda Service Management
No
Chaos Corona
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Aranda SOFTWARE
Founded
2002
Country
Colombia
Website
arandasoft.com/en/productos/aranda-virtual-support/
Vendor Details
Company Name
RAVEL
Country
United States
Website
ravelinc.com/#ravelorchestrate
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Virtual Machine
Backup Management
No
Graphical User Interface
No
Remote Control
No
VDI
No
Virtual Machine Encryption
No
Virtual Machine Migration
No
Virtual Machine Monitoring
No
Virtual Server
No