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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.

Description

We partnered with Supermicro to showcase a first of its kind generative AI + design workspace for on-prem teams and remote teams, running on Supermicro’s new liquid-cooled AI Super Workstation, all managed via RAVEL Orchestrate™. This complete solution is available to partners and clients. Easy deployment and management of custom virtual workstations. Create customized virtual workstation images to meet the needs of your team. You don't need to be a virtualization or cloud guru to deploy your customized remote workstations. RAVEL Orchestrate has an intuitive workstation scheduler, and resource management controls that help you control costs. RAVEL Orchestrate™ is a unique solution that allows IT to create and distribute limitless custom software images to as many users, teams and regions in the cloud at scale. Deployment takes 90% less time compared to traditional imaging and deployment methods.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Amazon Web Services (AWS) No 
AnyWare No 
Aranda CMDB Yes 
Aranda Device Management Yes 
Aranda Enterprise Mobility Management Yes 
Aranda Field Service Yes 
Aranda Security Compliance Yes 
Aranda Service Management Yes 
Chaos Corona No 
Cinema 4D No 
ConnectCAD No 
Foundry No 
Okta No 
Parsec No 
SOLIDWORKS No 
Supermicro MicroCloud No 
Unreal Engine No 
VMware Cloud No 

Integrations

Active Directory Yes 
Amazon Web Services (AWS) Yes 
AnyWare Yes 
Aranda CMDB No 
Aranda Device Management No 
Aranda Enterprise Mobility Management No 
Aranda Field Service No 
Aranda Security Compliance No 
Aranda Service Management No 
Chaos Corona Yes 
Cinema 4D Yes 
ConnectCAD Yes 
Foundry Yes 
Okta Yes 
Parsec Yes 
SOLIDWORKS Yes 
Supermicro MicroCloud Yes 
Unreal Engine Yes 
VMware Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-virtual-support/

Vendor Details

Company Name

RAVEL

Country

United States

Website

ravelinc.com/#ravelorchestrate

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Virtual Machine

Backup Management No 
Graphical User Interface No 
Remote Control No 
VDI No 
Virtual Machine Encryption No 
Virtual Machine Migration No 
Virtual Machine Monitoring No 
Virtual Server No 

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