Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.
Description
IBM Sterling Secure Proxy serves as a protective barrier for your reliable network by obstructing direct connections between external partners and internal servers. It enhances the security of your network and data transfers at the network perimeter, facilitating secure business-to-business transactions and managed file transfer (MFT) file sharing. Operating as a demilitarized zone (DMZ)-based proxy, Secure Proxy incorporates multifactor authentication, SSL session terminations, the closure of inbound firewall vulnerabilities, protocol inspection, and additional controls to safeguard your trusted environment. Moreover, it offers best practices for firewall navigation aimed at strengthening perimeter security, ultimately providing greater protection for your data and trusted zone. The solution mandates multifactor authentication prior to accessing backend systems, ensuring tighter control and validation of connections. Additionally, it features proxy support and functionality designed to bolster the security of file exchanges at the network edge. With advanced routing capabilities, it streamlines infrastructure modifications, thereby saving time and minimizing the risks associated with system migrations. Overall, IBM Sterling Secure Proxy delivers a comprehensive approach to network security, reinforcing the integrity of your business operations.
API Access
Has API
No
API Access
Has API
No
Integrations
Aranda CMDB
Yes
Aranda Data Safe
Yes
Aranda Device Management
Yes
Aranda Enterprise Mobility Management
Yes
Aranda Field Service
Yes
Aranda Security Compliance
Yes
Aranda Service Management
Yes
Integrations
Aranda CMDB
No
Aranda Data Safe
No
Aranda Device Management
No
Aranda Enterprise Mobility Management
No
Aranda Field Service
No
Aranda Security Compliance
No
Aranda Service Management
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aranda SOFTWARE
Founded
2002
Country
Colombia
Website
arandasoft.com/en/productos/aranda-virtual-support/
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/secure-proxy
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Network Security
Access Control
No
Analytics / Reporting
No
Compliance Reporting
No
Firewalls
No
Internet Usage Monitoring
No
Intrusion Detection System
No
Threat Response
No
VPN
No
Vulnerability Scanning
No