Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.

Description

EVO Cloud, developed by Studio Network Solutions, serves as a secure and all-encompassing cloud storage and remote media workflow platform specifically designed for video-focused teams to manage and collaborate on their production assets from any location. This solution offers features such as media asset management, remote accessibility, transcoding, data transfer automation, replication, and integrated workflow tools, enabling editors, producers, and creatives to upload, synchronize, and work with large media files securely without the need for on-premises server hardware. Furthermore, it includes the award-winning EVO Suite, which features ShareBrowser for efficient media asset management, Slingshot for automated file transfers and backups, and Nomad for streamlined remote editing and proxy workflows. With unlimited user access and no per-user licensing fees, along with the absence of ingress/egress cloud charges, teams are provided with built-in ongoing support and training, facilitating collaboration in hybrid, fully remote, or multi-location settings. Additionally, the platform is designed to enhance productivity and efficiency, making it an integral tool for modern media production teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aranda CMDB Yes 
Aranda Data Safe Yes 
Aranda Device Management Yes 
Aranda Enterprise Mobility Management Yes 
Aranda Field Service Yes 
Aranda Security Compliance Yes 
Aranda Service Management Yes 

Integrations

Aranda CMDB No 
Aranda Data Safe No 
Aranda Device Management No 
Aranda Enterprise Mobility Management No 
Aranda Field Service No 
Aranda Security Compliance No 
Aranda Service Management No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-virtual-support/

Vendor Details

Company Name

Studio Network Solutions

Founded

1998

Country

United States

Website

www.studionetworksolutions.com/evo-cloud/

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Video

Analytics No 
Brand Overlay No 
Bulk Uploading No 
Closed Captions No 
Mobile Screen Support No 
Privacy Options No 
Social Sharing No 
Video Looping No 
Video Streaming No 

Alternatives

Alternatives

Cantemo Reviews

Cantemo

Codemill
Aranda CMDB Reviews

Aranda CMDB

Aranda SOFTWARE
HelpWire Reviews

HelpWire

Electronic Team, Inc.