Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Aranda CMDB serves as a robust Configuration Management Database solution that empowers organizations to systematically organize, oversee, and refresh data on configuration items (CIs) across various projects from a unified repository. By enabling the linkage of CIs to a service catalog within Aranda Service Management, it effectively connects incidents, changes, and issues to particular CIs and their interdependencies, supplying specialists with in-depth contextual details necessary for conducting root cause analysis and effective troubleshooting. Additionally, it facilitates the development of profiles that associate CIs with specific users or relevant criteria, which enhances targeted searching capabilities and assists in calculating the total cost of ownership (TCO) for each asset, thus supporting budget planning and expenditure assessments. Furthermore, Aranda CMDB's integration with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) ensures that CIs are automatically updated in response to changes in device inventory, while also providing access to extensive lifecycle data that can prove invaluable for strategic decision-making. This comprehensive solution ultimately streamlines IT operations and enhances overall organizational efficiency.

Description

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aranda Data Safe Yes 
Aranda Device Management Yes 
Aranda Enterprise Mobility Management Yes 
Aranda Field Service Yes 
Aranda Security Compliance Yes 
Aranda Virtual Support Yes 
Axonius No 
Centreon No 
GLPI No 
Jira Service Management No 
Lansweeper No 
Microsoft Azure No 
Odoo No 
OverSOC No 
ServiceNav No 
ServiceNow No 
SuiteMaster No 
TeemIp No 
VMware vSphere No 
openITCOCKPIT No 

Integrations

Aranda Data Safe No 
Aranda Device Management No 
Aranda Enterprise Mobility Management No 
Aranda Field Service No 
Aranda Security Compliance No 
Aranda Virtual Support No 
Axonius Yes 
Centreon Yes 
GLPI Yes 
Jira Service Management Yes 
Lansweeper Yes 
Microsoft Azure Yes 
Odoo Yes 
OverSOC Yes 
ServiceNav Yes 
ServiceNow Yes 
SuiteMaster Yes 
TeemIp Yes 
VMware vSphere Yes 
openITCOCKPIT Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
Get iTop Community for free or choose any subscription plan including support, professional services, maintenance and additional features
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-cmdb/

Vendor Details

Company Name

Combodo

Country

France

Website

www.combodo.com/itop

Product Features

CMDB

Change Management No 
Configuration Management No 
Data Visualization No 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping No 

Product Features

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management No 
Relationship Mapping Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

Alternatives

Aranda Data Safe Reviews

Aranda Data Safe

Aranda SOFTWARE

Alternatives

Aranda Virtual Support Reviews

Aranda Virtual Support

Aranda SOFTWARE
Device42 Reviews

Device42

Device42, A Freshworks Company
Aranda Device Management Reviews

Aranda Device Management

Aranda SOFTWARE
VIZOR Reviews

VIZOR

Vector Networks
Aranda Field Service Reviews

Aranda Field Service

Aranda SOFTWARE
Freshservice Reviews

Freshservice

Freshworks