Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aranda CMDB serves as a robust Configuration Management Database solution that empowers organizations to systematically organize, oversee, and refresh data on configuration items (CIs) across various projects from a unified repository. By enabling the linkage of CIs to a service catalog within Aranda Service Management, it effectively connects incidents, changes, and issues to particular CIs and their interdependencies, supplying specialists with in-depth contextual details necessary for conducting root cause analysis and effective troubleshooting. Additionally, it facilitates the development of profiles that associate CIs with specific users or relevant criteria, which enhances targeted searching capabilities and assists in calculating the total cost of ownership (TCO) for each asset, thus supporting budget planning and expenditure assessments. Furthermore, Aranda CMDB's integration with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) ensures that CIs are automatically updated in response to changes in device inventory, while also providing access to extensive lifecycle data that can prove invaluable for strategic decision-making. This comprehensive solution ultimately streamlines IT operations and enhances overall organizational efficiency.
Description
BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Aranda Data Safe
Yes
Aranda Device Management
Yes
Aranda Enterprise Mobility Management
Yes
Aranda Field Service
Yes
Aranda Security Compliance
Yes
Aranda Service Management
Yes
Aranda Virtual Support
Yes
Jitterbit
No
ciopulse
No
Integrations
Aranda Data Safe
No
Aranda Device Management
No
Aranda Enterprise Mobility Management
No
Aranda Field Service
No
Aranda Security Compliance
No
Aranda Service Management
No
Aranda Virtual Support
No
Jitterbit
Yes
ciopulse
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Aranda SOFTWARE
Founded
2002
Country
Colombia
Website
arandasoft.com/en/productos/aranda-cmdb/
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/it-solutions/bmc-helix.html
Product Features
CMDB
Change Management
No
Configuration Management
No
Data Visualization
No
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No
Product Features
CMDB
Change Management
No
Configuration Management
No
Data Visualization
No
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No