Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aranda CMDB serves as a robust Configuration Management Database solution that empowers organizations to systematically organize, oversee, and refresh data on configuration items (CIs) across various projects from a unified repository. By enabling the linkage of CIs to a service catalog within Aranda Service Management, it effectively connects incidents, changes, and issues to particular CIs and their interdependencies, supplying specialists with in-depth contextual details necessary for conducting root cause analysis and effective troubleshooting. Additionally, it facilitates the development of profiles that associate CIs with specific users or relevant criteria, which enhances targeted searching capabilities and assists in calculating the total cost of ownership (TCO) for each asset, thus supporting budget planning and expenditure assessments. Furthermore, Aranda CMDB's integration with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) ensures that CIs are automatically updated in response to changes in device inventory, while also providing access to extensive lifecycle data that can prove invaluable for strategic decision-making. This comprehensive solution ultimately streamlines IT operations and enhances overall organizational efficiency.
Description
Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.
API Access
Has API
No
API Access
Has API
No
Integrations
Aranda Data Safe
Yes
Aranda Device Management
Yes
Aranda Enterprise Mobility Management
Yes
Aranda Field Service
Yes
Aranda Security Compliance
Yes
Aranda Service Management
Yes
Aranda CMDB
No
Aranda Virtual Support
Yes
Integrations
Aranda Data Safe
Yes
Aranda Device Management
Yes
Aranda Enterprise Mobility Management
Yes
Aranda Field Service
Yes
Aranda Security Compliance
Yes
Aranda Service Management
Yes
Aranda CMDB
Yes
Aranda Virtual Support
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aranda SOFTWARE
Founded
2002
Country
Colombia
Website
arandasoft.com/en/productos/aranda-cmdb/
Vendor Details
Company Name
Aranda SOFTWARE
Founded
2002
Country
Colombia
Website
arandasoft.com/en/productos/aranda-virtual-support/
Product Features
CMDB
Change Management
No
Configuration Management
No
Data Visualization
No
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No