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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aquarium’s platform offers an all-encompassing solution tailored for insurance companies in search of a swift, straightforward, and efficient pathway to the market. With a solid history of yielding rapid returns on investment, our platform can be integrated seamlessly into existing IT infrastructures with little disruption. Being a cloud-based solution, it is entirely scalable to accommodate the evolving needs of businesses. The platform comprises multiple interconnected service components, both technical and functional, that create a thorough, end-to-end solution. This integration provides a unified view of customer interactions across various channels, including the web, SMS, email, phone, and traditional mail. It guarantees automated engagement throughout the entire customer journey, covering inquiries, follow-ups, sales processes, mid-term adjustments, renewals, and claims management. Additionally, customer satisfaction is gauged through net promoter scores derived from SMS and email surveys, including keyword and sentiment analysis, ensuring businesses can continuously enhance their service offerings. Ultimately, this comprehensive approach positions insurance companies to thrive in a competitive landscape.

Description

We provide transparent pricing with various choices, including a monthly flat fee, a per-case charge, or a combination of the two. Additionally, our Information at a Glance Dashboard, Customizable Task List, and Scheduler come at no extra cost, ensuring that all Case Information is conveniently accessible from a single platform without the need for other software. Some of the standout features of Teamworks IRO include a streamlined approach to gather and manage data for IRO, URA, Peer Review, Insurance Companies, and Attorneys. You can effortlessly track due cases, outstanding tasks, required documents, pending payments, as well as faxes and emails, all of which are system-generated and easily manageable. Each new case automatically generates a Task List to help you stay organized. Furthermore, users can generate both case and financial reports with just a few clicks, and a Case Closing Report is automatically produced and dispatched to the suitable state agency, providing a comprehensive overview of your operations. Ultimately, this system enhances efficiency and ensures that nothing is overlooked in your case management process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$200 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aquarium Software

Founded

2006

Country

United Kingdom

Website

aqinsure.tech/our-platform/

Vendor Details

Company Name

IRO Solutions

Founded

2012

Country

United States

Website

www.irosolutions.com

Product Features

Claims Processing

Adjustor Management No 
Case Management Yes 
Claim Resolution Tracking Yes 
Co-Pay & Deductible Tracking No 
Compliance Management No 
Customer Management Yes 
Electronic Claims Yes 
Forms Management Yes 
Paper-Based Claims Yes 
Payor Management No 
Policy Administration No 

Product Features

Claims Processing

Adjustor Management Yes 
Case Management Yes 
Claim Resolution Tracking Yes 
Co-Pay & Deductible Tracking No 
Compliance Management Yes 
Customer Management Yes 
Electronic Claims Yes 
Forms Management Yes 
Paper-Based Claims Yes 
Payor Management Yes 
Policy Administration Yes 

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