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Description
Aptean Respond is a top-tier platform designed for managing cases and complaints, catering to every individual within your customer experience team, including front-line agents, case managers, team leaders, and executives. The platform’s user-friendly and process-oriented tools, along with its comprehensive dashboards, enable your team to expedite case resolutions, complete their responsibilities efficiently, oversee workloads, derive actionable insights, and obtain vital information—functions that typical CRMs often fall short of managing effectively. Respond consolidates all necessary features into a single solution, allowing your team to address all aspects of customer case management, enhance interdepartmental communication, pinpoint underlying issues, and delve into detailed case analytics, all from one unified interface. Additionally, the platform includes industry-specific templates and reporting functions that assist in maintaining compliance with regulatory standards. Respond also offers interactive and customizable dashboards that can be tailored to showcase the essential data required for different user roles while promoting a collaborative environment within the organization. With all these capabilities, Aptean Respond is truly an indispensable tool for improving customer experience management.
Description
T.O.P. is the Saas solution that helps HR directors and managers reduce their turnover rate. With T.O.P., predict future employee departures and find out how you can prevent these departures with our timeline of corrective actions based on your HR data and data collected from the market. Thanks to Machine Learning, we feature a simulation envirnoment where you can see to what extent a given risk factor can impact your turnover, all to raise awarness on different situations that can affect your employees well being.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Cegid HR
No
SAP SuccessFactors
No
Sage HR
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€399
- Agile Pack: 399 €/month for all users : Including all the features
- Premium Pack: 799 €/month for all users : Including all the features
- Structured Pack: 1999 €/month for all users : Including all the features
- Corporate Pack: Custom price for all users : Including all the features
- Premium Pack: 799 €/month for all users : Including all the features
- Structured Pack: 1999 €/month for all users : Including all the features
- Corporate Pack: Custom price for all users : Including all the features
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aptean
Founded
2012
Country
United States
Website
www.aptean.com
Vendor Details
Company Name
Team Opportunity Prediction
Founded
2022
Country
France
Website
top-turnover.ai/
Product Features
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
No
Forms Management
No
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Product Features
HR Analytics
Compensation Plan Modeling
No
Dashboard
Yes
HR Metrics Library
Yes
Leave & Absence Reporting
Yes
Predictive Modeling
No
Recruiting Management
No
Succession Planning
No
Talent Management
Yes
Trend Analysis
Yes
Turnover Tracking
Yes
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
