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Description
Aptean Respond is a top-tier platform designed for managing cases and complaints, catering to every individual within your customer experience team, including front-line agents, case managers, team leaders, and executives. The platform’s user-friendly and process-oriented tools, along with its comprehensive dashboards, enable your team to expedite case resolutions, complete their responsibilities efficiently, oversee workloads, derive actionable insights, and obtain vital information—functions that typical CRMs often fall short of managing effectively. Respond consolidates all necessary features into a single solution, allowing your team to address all aspects of customer case management, enhance interdepartmental communication, pinpoint underlying issues, and delve into detailed case analytics, all from one unified interface. Additionally, the platform includes industry-specific templates and reporting functions that assist in maintaining compliance with regulatory standards. Respond also offers interactive and customizable dashboards that can be tailored to showcase the essential data required for different user roles while promoting a collaborative environment within the organization. With all these capabilities, Aptean Respond is truly an indispensable tool for improving customer experience management.
Description
Sellers can leverage our innovative tool to explore further and identify additional cases for our team to address. By providing a platform for sellers to engage with, our cases become more precise, resulting in an enhanced success rate. This allows sellers to work more efficiently by automating tedious FBA-related tasks, maximizing outcomes without increasing their workload. Our system grants complete visibility into your account, enabling the submission of precise claims with just a single click. Additionally, this approach helps boost profits by lowering FBA fees and ensures that sellers fight for every last dollar, pursuing the remaining balance of cases through our responder. It is designed to accommodate both large enterprise sellers and newcomers alike, featuring a unique pricing model that caters to various seller categories. Furthermore, our tool is approved in the Amazon Marketplace Appstore, solidifying our specialization in recovering FBA fees. We continuously monitor fluctuations in fees and proactively submit claims as soon as we detect any discrepancies. To date, we have successfully recovered over $20 million in FBA fees and have prevented nearly double that amount in losses through our timely corrections of FBA fee inaccuracies, showcasing our commitment to enhancing seller profitability. Our platform not only simplifies the recovery process but also empowers sellers to take control of their financial outcomes.
API Access
Has API
API Access
Has API
Integrations
Amazon
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aptean
Founded
2012
Country
United States
Website
www.aptean.com
Vendor Details
Company Name
Seller Locker
Founded
2018
Country
United States
Website
sellerlocker.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Product Features
Amazon Seller Tools
A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
