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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Track fluctuations in customer sentiments and obtain insightful feedback throughout their mobile experience. By actively listening to real-time feedback across mobile platforms, you can effectively monitor the voice of your customer and assess emotional changes. Ensure feedback is directed appropriately to enhance customer retention and drive product decisions that prioritize customer needs. Our surveys, designed specifically for mobile, combined with accurate targeting based on user interactions within the app, set a new standard in the mobile landscape and empower brands to efficiently complete their customer feedback loop. While NPS serves as a retrospective metric, providing limited insight into customer perceptions of your brand or product, Apptentive reveals the underlying reasons behind NPS and CSAT scores, focusing on detailed features or specific customer interactions. Swiftly engage your most loyal customers with exclusive offers or invite their suggestions to help shape your product strategy. By showcasing tailored messages or offers that reflect your responsiveness to their feedback, you foster a deeper connection with your audience while enhancing their overall experience.

Description

Collecting, evaluating, and acting upon customer feedback can be quite challenging, especially when it's done manually and on a case-by-case basis. Feedback often pours in from various customer support channels, but without proper consolidation, it gets buried and forgotten. The process of extracting feedback from multiple platforms is not only tedious but also complicated by the different formats used across these tools. It's time to move away from that endless spreadsheet that nobody ever looks at. The manual tagging of feedback takes up valuable time and creates documents that are difficult to interpret, leading to disinterest in the insights provided. By focusing solely on what your customers truly desire, you can significantly boost retention, with an increase of just 5% potentially translating to profit growth of 25% to 95%. Pliik offers a seamless integration with your customer communication platforms, automatically categorizing, storing, and organizing feedback for you. Connect effortlessly with the feedback tools your team prefers, highlight the most pressing topics, and disseminate your insights throughout the team effectively. Staying informed about your feedback has never been easier, and with Pliik, you can ensure that your customer's voice is always prioritized.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Appbot No 
Desktop.com Yes 
GitHub No 
Gmail No 
Google Docs No 
Google Forms No 
Google Sheets No 
HubSpot CRM No 
Intercom No 
NextDNS Yes 
PayPal No 
Productboard No 
Slack No 
Typeform No 
WooCommerce No 
X (Twitter) No 
Zapier No 
Zendesk Sell No 
tawk.to No 

Integrations

Appbot Yes 
Desktop.com No 
GitHub Yes 
Gmail Yes 
Google Docs Yes 
Google Forms Yes 
Google Sheets Yes 
HubSpot CRM Yes 
Intercom Yes 
NextDNS No 
PayPal Yes 
Productboard Yes 
Slack Yes 
Typeform Yes 
WooCommerce Yes 
X (Twitter) Yes 
Zapier Yes 
Zendesk Sell Yes 
tawk.to Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Apptentive

Founded

2011

Country

United States

Website

www.apptentive.com

Vendor Details

Company Name

pliik

Founded

2019

Country

Switzerland

Website

pliik.dev

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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