Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Track fluctuations in customer sentiments and obtain insightful feedback throughout their mobile experience. By actively listening to real-time feedback across mobile platforms, you can effectively monitor the voice of your customer and assess emotional changes. Ensure feedback is directed appropriately to enhance customer retention and drive product decisions that prioritize customer needs. Our surveys, designed specifically for mobile, combined with accurate targeting based on user interactions within the app, set a new standard in the mobile landscape and empower brands to efficiently complete their customer feedback loop. While NPS serves as a retrospective metric, providing limited insight into customer perceptions of your brand or product, Apptentive reveals the underlying reasons behind NPS and CSAT scores, focusing on detailed features or specific customer interactions. Swiftly engage your most loyal customers with exclusive offers or invite their suggestions to help shape your product strategy. By showcasing tailored messages or offers that reflect your responsiveness to their feedback, you foster a deeper connection with your audience while enhancing their overall experience.
Description
Every piece of information within CustomerSure is designed to be actionable. You can identify urgent concerns instantly, engage with customers directly, and disseminate feedback among teams to enhance their performance. CustomerSure enables you to design customer feedback surveys that delve deep into the challenges your brand is facing, extracting essential insights from your customers and allowing you to prioritize what truly matters. Our reporting features simplify the process of demonstrating the effectiveness of your customer feedback initiatives. You can monitor trends in important metrics such as NPS, CSAT, and Customer Effort, while also being able to segment your data for comparisons among departments, regions, locations, or even individual performances. Founded and managed by experts in customer feedback, CustomerSure is backed by licensed NPS consultants, and our software is developed from extensive experience in executing customer experience projects across various industries. This depth of knowledge ensures that you have the tools necessary to truly understand and improve customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Contentsquare
Yes
Desktop.com
Yes
NextDNS
Yes
Topbox
Yes
Xero
No
Integrations
Contentsquare
No
Desktop.com
No
NextDNS
No
Topbox
No
Xero
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$259.47 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Apptentive
Founded
2011
Country
United States
Website
www.apptentive.com
Vendor Details
Company Name
CustomerSure
Country
United Kingdom
Website
www.customersure.com
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes