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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Appsian empowers some of the world’s largest enterprises to fully leverage their ERP investments by seamlessly integrating advanced security solutions essential for combating contemporary threats. By utilizing tools such as Single Sign-On, Multi-Factor Authentication, Location-Based Security, Data Masking, Transaction Logging, and Real-Time Analytics, organizations can significantly enhance their control and visibility over ERP systems. Additionally, Appsian aids in establishing robust cross-application business process controls, minimizing material weaknesses, and automating intricate user management tasks like Segregation of Duties (SoD), access requests, and periodic access certification reviews. This streamlining of access management not only strengthens security but also fosters the implementation of comprehensive controls. Furthermore, it dismantles the barriers between various systems, which often complicate compliance and audit reporting. By instituting effective Governance, Risk, and Compliance (GRC) policies across all business applications, organizations can achieve greater efficiency. Consequently, this results in a reduction of both time and costs tied to internal and external audit processes, ultimately leading to a more secure and compliant operational environment.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Modo Yes 
Oracle E-Business Suite Yes 
Oracle PeopleSoft Yes 
SAP ERP Yes 
Verizon Cloud No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Modo No 
Oracle E-Business Suite No 
Oracle PeopleSoft No 
SAP ERP No 
Verizon Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Appsian

Founded

2012

Country

United States

Website

www.appsian.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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