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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Major technology firms such as Amazon have raised expectations for convenience and the ability to access services anytime and anywhere, and the insurance sector is no exception. Customers today desire the freedom to engage with your business, manage their policies, and obtain information at their convenience, regardless of their location. By enabling self-service options for clients, your team can devote more time to essential revenue-generating tasks. Our innovative online and mobile self-service platform, Applied CSR24®, is pioneering in the insurance industry, ensuring that your customers remain connected to your business. To thrive in the digital age, it is crucial to meet the evolving expectations of consumers, as this will enhance client satisfaction, foster loyalty, and differentiate you from competitors. Recognizing that each client has distinct needs, it is important to customize the documents they receive to align with their specific requirements. This tailored approach not only improves the client experience but also reinforces your commitment to personalized service.

Description

Real-time automated access to financial data is essential in the contemporary digital landscape. Modern banking customers increasingly expect instant availability of their financial information, and FIS’ telephone banking solutions and software are tailored to meet this demand by offering seamless access anytime and anywhere. With user-friendly menus and customizable options, our phone banking service prioritizes delivering an exceptional experience for your clientele. FIS is committed to staying at the forefront of industry advancements, empowering businesses across various sectors, including merchants, banking, and capital markets, to navigate the rapidly changing competitive environment and enhance their growth and operational effectiveness. As a crucial player in global commerce and financial transactions, FIS is dedicated to fostering the success of businesses and communities by innovating the methods through which the world engages in payments, banking, and investments, proudly serving over 20,000 clients and more than a million merchants. Our mission is to continuously evolve and improve how financial services are delivered, ensuring that we remain a trusted partner in our clients' journeys toward achieving their goals.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ARGO No 
CXInfinity No 
Charge-off Loan Tracker No 
CoreConnect Foundation No 
IQService No 
Kinective Bridge No 
Sandbox Banking No 
SkyStem ART No 
VEVS Boat Rental Software No 
iVision Plus No 
vBots Yes 

Integrations

ARGO Yes 
CXInfinity Yes 
Charge-off Loan Tracker Yes 
CoreConnect Foundation Yes 
IQService Yes 
Kinective Bridge Yes 
Sandbox Banking Yes 
SkyStem ART Yes 
VEVS Boat Rental Software Yes 
iVision Plus Yes 
vBots No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Applied Systems

Founded

1983

Country

United States

Website

www.appliedsystems.com

Vendor Details

Company Name

FIS

Founded

1968

Country

United States

Website

www.fisglobal.com/en/banking-solutions/digital-channel-and-core/telephone-banking

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Mobile Banking

Bill Payment Yes 
Biometric No 
Cash Management No 
Chat / Messaging Yes 
Cross Selling Functionality No 
Digital Wallet Yes 
P2P Payments Yes 
Remote Deposit Yes 
SMS Banking No 
Transaction Monitoring Yes 
Voice Banking No 

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