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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At last, there is employee engagement software that delivers results. With Applause, your workforce embodies ownership and cultivates loyal customers for life. Seamlessly gather feedback and enhance your online image. Motivate staff to acquire more reviews with automated bonus incentives. Boost customer retention by assessing, analyzing, and refining net promoter scores. Monitor individual scores within your team and recognize top achievers. Enhance customer service by facilitating digital tipping options. Filter customers to ensure that only the most satisfied can leave a tip. Demonstrate to employees that exceptional service is rewarded, allowing them to cash out instantly. Amplify employee motivation by providing tips and bonuses in real-time. When outstanding service is acknowledged promptly, employee performance reaches unprecedented heights. Establish team incentives aligned with company objectives and utilize spot bonuses to enhance attendance, encourage upselling, commemorate work anniversaries, or support any performance-driven initiative. This holistic approach not only fosters a culture of excellence but also drives overall business success.

Description

The fastest and simplest method to collect valuable insights from both your customers and team members is now at your fingertips. You can begin within minutes and join the ranks of thousands of organizations that are refining their customer interactions and employee satisfaction. Instantly gather feedback through a tablet or a dedicated device, even when offline. This system provides the versatility to collect information in various settings, whether you’re seeking customer opinions, attracting leads at a trade show, conducting on-location market analysis, or performing an onsite evaluation. Dispatch timely, personalized email surveys to gauge the sentiments of your customers and staff alike. Monitor essential experience metrics such as NPS, eNPS, CSAT, or customer effort score effortlessly. Leverage SurveyKiosk, a comprehensive and scalable solution that captures immediate feedback at critical moments throughout the customer journey. By understanding the reasons behind customer and employee satisfaction or dissatisfaction, you can make informed improvements that drive success. Embracing this approach will empower your organization to adapt and thrive in a competitive landscape.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Teams No 
Pocomos Yes 
Salesforce No 
ServiceNow No 
Shopify No 
Slack No 

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Teams Yes 
Pocomos No 
Salesforce Yes 
ServiceNow Yes 
Shopify Yes 
Slack Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$23.99 per month
Billed annually
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Applause

Country

United States

Website

applausehq.com

Vendor Details

Company Name

Surveyapp

Country

United Kingdom

Website

www.surveyapp.io

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

NPS

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring No 
Feedback Collection No 
Survey Management Yes 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey No 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Alternatives

Alternatives

FocalReview Reviews

FocalReview

SpiraLinks Corporation