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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Apoointly provides AI voice agents that handle business phone conversations and automate common call-based tasks. The platform is designed for organizations that receive regular customer or patient calls and want to improve response times without adding more manual work to their teams. AI voice agents can answer incoming calls, provide information, collect customer details, schedule appointments, manage follow-ups, and assist with routine requests. Businesses can configure voice workflows according to their specific requirements and use cases. For healthcare practices, Apoointly supports front desk communication such as patient calls, appointment booking, reminders, registration, and follow-ups. The platform can also connect with supported healthcare systems to help teams manage communication alongside existing workflows. Key capabilities include 24/7 call handling, multilingual voice agents, call transcription, appointment scheduling, automated follow-ups, patient communication, and AI-powered insights. These capabilities allow businesses to automate repetitive conversations while keeping their teams available for more important tasks. Apoointly can be used across healthcare and other appointment-based or customer-facing operations where reliable phone communication is an important part of the customer experience.

Description

Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Follow Up Boss Yes 
Google Calendar Yes 
Google Cloud Platform No 
Microsoft Outlook Yes 
NextGen Healthcare EHR Yes 
Zapier Canvas Yes 
athenaOne Yes 
eClinicalWorks Yes 

Integrations

Follow Up Boss No 
Google Calendar No 
Google Cloud Platform Yes 
Microsoft Outlook No 
NextGen Healthcare EHR No 
Zapier Canvas No 
athenaOne No 
eClinicalWorks No 

Pricing Details

Custom pricing
Custom pricing based on business requirements, voice agent usage, call volume, integrations, and workflow needs.
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Apoointly

Founded

2025

Country

United States

Website

apoointly.com

Vendor Details

Company Name

Zocdoc

Founded

2007

Country

United States

Website

www.zocdoc.com/about/ai-phone-assistant/

Product Features

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access No 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal Yes 
Patient Records Management Yes 
Payment Processing No 
Reminders No 
SMS Messaging No 

Alternatives

Alternatives

VCare Health Reviews

VCare Health

WTT Solutions