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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customize the system entirely to meet your unique needs and align seamlessly with your business style and operational procedures. Leverage Workflows and System Jobs to streamline your business operations efficiently, allowing for significant gains in efficiency and return on investment while maintaining compliance with your tailored processes. Effortlessly engage with your customers and keep an eye on your competitors while being able to search for and link to records, like, post, follow, and tweet, all within a single platform. Our UK-based service is owned and managed by us, utilizing cutting-edge technology and ensuring real-time mirroring across various locations to guarantee top-notch data protection and security. Start your journey at no cost and let Apis CRM support the growth of your business. Experience a feature-rich interface that provides real-time access to your data, enabling you to stay updated while on the move. Download it for FREE from the App Store and Google Play, and take the first step towards transforming your business operations.

Description

Assess and enhance the effectiveness of your workforce, procedures, operations, and technology. Managers have the capability to search, download, and analyze data in real time or tap into historical records, allowing for swift and secure access to documented interactions. By monitoring these interactions, organizations can facilitate training and support agents and employees in adhering to quality assurance standards and established policies or scripts. OnviCord PRO provides straightforward, browser-based access to all necessary tools for swiftly managing and observing recorded call data. In call centers with unassigned workstations, it allows for the connection of calls to individual user logins. Those with the appropriate permissions can toggle the recording feature directly from their desktops. Additionally, it accommodates the searching and playback of exported recordings beyond the central server or network, ensuring flexibility and ease of access for users. This comprehensive approach not only streamlines operations but also fosters a more efficient training environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Web Enabled Software

Country

United Kingdom

Website

www.apiscrm.com

Vendor Details

Company Name

OnviSource

Website

www.onvisource.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording Yes 
Video Call Recording No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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