Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You invest considerable effort in attracting potential customers to your website, so ensure you capture their information before they leave. Those who visit your site are eager to connect with you, and utilizing live chat can facilitate that interaction. It's notable that many websites convert only about 3%-5% of their traffic into sales, and you shouldn’t allow yours to fall into that statistic. We offer tailored solutions, customizing both the design of the chat widget and the responses from our chat agents to fit your needs. Adding our live chat feature requires just a few minutes of your time, and our dedicated support team will handle everything else. This way, we can engage with your visitors and provide you with qualified leads in real-time through email, text, or live calls. Our live chat services cater not only to legal practices like personal injury, criminal defense, and family law, but also to home and commercial service industries such as HVAC, plumbing, roofing, and solar contracting. By implementing our service, you can significantly boost your engagement and conversion rates.
Description
The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
4D EMR
Yes
8am CasePeer
Yes
AgencyPlatform
Yes
Builder Prime
Yes
GrowPath
Yes
Law Ruler
Yes
Lead Docket
Yes
SmartAdvocate
Yes
Integrations
4D EMR
No
8am CasePeer
No
AgencyPlatform
No
Builder Prime
No
GrowPath
No
Law Ruler
No
Lead Docket
No
SmartAdvocate
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ApexChat
Founded
2008
Country
United States
Website
www.apexchat.com
Vendor Details
Company Name
GoldArmor
Founded
2003
Country
China
Website
en.live800.com
Product Features
Conversational AI
Code-free Development
Yes
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes