Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You invest considerable effort in attracting potential customers to your website, so ensure you capture their information before they leave. Those who visit your site are eager to connect with you, and utilizing live chat can facilitate that interaction. It's notable that many websites convert only about 3%-5% of their traffic into sales, and you shouldn’t allow yours to fall into that statistic. We offer tailored solutions, customizing both the design of the chat widget and the responses from our chat agents to fit your needs. Adding our live chat feature requires just a few minutes of your time, and our dedicated support team will handle everything else. This way, we can engage with your visitors and provide you with qualified leads in real-time through email, text, or live calls. Our live chat services cater not only to legal practices like personal injury, criminal defense, and family law, but also to home and commercial service industries such as HVAC, plumbing, roofing, and solar contracting. By implementing our service, you can significantly boost your engagement and conversion rates.
Description
Engage with your clients and manage their inquiries instantaneously through a live chat feature. Effortlessly combine live chat functionality with support requests and issues within Jira. Communicate directly with your clients via Jira Service Management tickets. By utilizing a chat widget on your customer portal or website, you can interact with customers in real-time and effortlessly convert these discussions into Service Management requests and comments. The messages from customers are recorded as comments in the Service Management requests. Clients can view your public comments as messages in the chat, which fosters a smooth integration between dialogues and issues. Receive live updates on the Service Management request queues that reflect issues generated from chat interactions. Support agents can choose when they appear online, allowing customers to know when you are available for a chat. Additionally, keep track of request queues and your team’s availability through our Jira chat tool, ensuring effective communication and support for your customers. This functionality not only enhances customer experience but also streamlines support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
4D EMR
Yes
8am CasePeer
Yes
AgencyPlatform
Yes
Builder Prime
Yes
GrowPath
Yes
Jira Service Management
No
Law Ruler
Yes
Lead Docket
Yes
RadiantOne
No
SmartAdvocate
Yes
Integrations
4D EMR
No
8am CasePeer
No
AgencyPlatform
No
Builder Prime
No
GrowPath
No
Jira Service Management
Yes
Law Ruler
No
Lead Docket
No
RadiantOne
Yes
SmartAdvocate
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$10 one-time payment
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ApexChat
Founded
2008
Country
United States
Website
www.apexchat.com
Vendor Details
Company Name
Appfire
Founded
2005
Country
United States
Website
appfire.com/products/chat-for-jira-service-management
Product Features
Conversational AI
Code-free Development
Yes
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
Yes
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No