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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Create, modify, and distribute engaging interactive experiences such as surveys, quizzes, mobile landing pages, and custom web stories to effectively target your audience and tailor your communications. Our platform allows for straightforward sharing of interactive content that encourages user engagement and fosters ongoing conversations across various channels. You can seamlessly integrate these experiences into your website, blog, or landing pages, and incorporate them into your automated workflows to enhance your customer journey. By loading experiences asynchronously, you can also boost your SEO performance. With flawless compatibility with your existing marketing technology stack, you can gather zero-party and first-party data, preparing your strategy for a post-cookie environment. Enhance audience engagement with Apester, utilizing our user-friendly drag-and-drop feature, which offers flexibility for all your design needs. Access a wide range of templates designed to meet the aspirations of marketers, import your own assets, or take advantage of our free integrated design partners, and unleash your creativity with custom CSS options for those who seek design freedom. Additionally, this platform empowers marketers to innovate and adapt in a rapidly changing digital landscape.

Description

Enhance collaboration across various business departments by utilizing customer journey maps that seamlessly blend digital and physical communication channels for immediate improvements in customer experience (CX). Quadient's Customer Journey Mapping streamlines the process for stakeholders throughout your organization to access and enhance the comprehensive suite of customer communications through a unified online platform. Achieve complete transparency by associating journey maps with every digital and physical interaction your customers engage with, such as contracts, statements, emails, multimedia content, and digital advertisements. Ensure a cohesive connection between communications and each touchpoint along the customer journey. Foster internal collaboration and facilitate real-time feedback through social commenting features. Act promptly to elevate the customer experience, while easily integrating journey maps with various customer communications management (CCM) systems to further enhance operational efficiency and effectiveness. This holistic approach empowers organizations to create a more responsive and customer-centric environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Facebook Messenger Yes 
GTM Yes 
Gmail Yes 
Google Cloud Platform Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
LinkedIn Yes 
Mailchimp Yes 
Salesforce No 
Shopify Yes 
WhatsApp Yes 
Wix Yes 
WordPress Yes 
X (Twitter) Yes 
YouTube Yes 

Integrations

Facebook No 
Facebook Messenger No 
GTM No 
Gmail No 
Google Cloud Platform No 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram No 
LinkedIn No 
Mailchimp No 
Salesforce Yes 
Shopify No 
WhatsApp No 
Wix No 
WordPress No 
X (Twitter) No 
YouTube No 

Pricing Details

$29 per month
Free Trial Yes 
Free Version No 

Pricing Details

Contact Quadient for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Apester

Founded

2014

Country

United States

Website

apester.com/platform/

Vendor Details

Company Name

Quadient

Founded

1924

Country

France

Website

www.quadient.com/en-int/resources/quadient-customer-journey-mapping

Product Features

Digital Experience Platforms (DXP)

Alerts / Notifications No 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling No 
Digital Asset Management No 
File Sharing No 
Form Builder No 
Forums / Message Boards No 
Headless CMS No 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics No 
Surveys / Polls No 
Templates No 
User Management / Permissions No 
Version Control No 
Wiki No 
Workflow Management No 

Product Features

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing No 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS Yes 
Knowledge Base Yes 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates No 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

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