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Average Ratings 0 Ratings
Description
Apache Guacamole serves as a gateway for remote desktop access without the need for a client. It is compatible with common protocols such as VNC, RDP, and SSH. The term "clientless" reflects the fact that no additional plugins or client applications are necessary. Thanks to the capabilities of HTML5, after installing Guacamole on a server, you only require a web browser to reach your desktops. This web-based client allows for a flexible usage scenario, making it possible to access your systems from any device or location that has a web browser. Interestingly, the desktops you connect to via Guacamole do not need to exist physically; they can be virtual machines hosted in the cloud. This setup merges the advantages of Guacamole with the robustness and adaptability of cloud computing services. Furthermore, Apache Guacamole is completely free and open-source, licensed under the Apache License, and is continuously updated by a dedicated community of developers who utilize Guacamole for their personal development needs. Consequently, this ensures that users benefit from ongoing improvements and support, enhancing their overall experience with the software.
Description
Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Azure Marketplace
No
HTML
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Apache Software Foundation
Founded
1999
Country
United States
Website
guacamole.apache.org
Vendor Details
Company Name
Instant Housecall
Founded
2005
Country
Canada
Website
www.instanthousecall.com
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes