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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Apache Guacamole serves as a gateway for remote desktop access without the need for a client. It is compatible with common protocols such as VNC, RDP, and SSH. The term "clientless" reflects the fact that no additional plugins or client applications are necessary. Thanks to the capabilities of HTML5, after installing Guacamole on a server, you only require a web browser to reach your desktops. This web-based client allows for a flexible usage scenario, making it possible to access your systems from any device or location that has a web browser. Interestingly, the desktops you connect to via Guacamole do not need to exist physically; they can be virtual machines hosted in the cloud. This setup merges the advantages of Guacamole with the robustness and adaptability of cloud computing services. Furthermore, Apache Guacamole is completely free and open-source, licensed under the Apache License, and is continuously updated by a dedicated community of developers who utilize Guacamole for their personal development needs. Consequently, this ensures that users benefit from ongoing improvements and support, enhancing their overall experience with the software.

Description

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace Yes 
HTML Yes 
SolarWinds Service Desk No 
SolarWinds Web Help Desk No 

Integrations

Azure Marketplace No 
HTML No 
SolarWinds Service Desk Yes 
SolarWinds Web Help Desk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Apache Software Foundation

Founded

1999

Country

United States

Website

guacamole.apache.org

Vendor Details

Company Name

SolarWinds

Founded

2000

Country

United States

Website

www.solarwinds.com/remote-support-software

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management Yes 
Contract/License Management No 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print No 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback Yes 

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