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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Antik Monitoring Room is an efficient software solution for IPTV monitoring that allows users to view multiple streams on various submonitors while ensuring high-quality performance at a low cost. It promptly logs every error, providing comprehensive details about incidents, such as their start and end times, the specific input affected, and the type of issue (like audio, video, or blackout). This tool not only offers a robust mosaic overview for enhanced visibility across multiple services but also features various alarm detection mechanisms to maintain optimal Quality of Experience (QoE) and Quality of Service (QoS). Additionally, its pricing structure is scalable, allowing for easy initial setup and future expansions. The system supports multiple streaming protocols, including UDP, RTSP, TS, RTMP, and HTTP. Users can utilize the layout tool, which offers both customizable templates and quick-launch options, enabling them to create flexible and tailored monitoring setups. Furthermore, it accommodates both analog and digital clock displays, supports GIF images, personalized text, and includes provisions for both primary and secondary TV walls, enhancing its usability in diverse environments. Overall, the Antik Monitoring Room stands out as a comprehensive solution for IPTV monitoring needs.

Description

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco ACI No 
Eckoh No 
HoneyHive No 
Microsoft 365 No 
MySQL Yes 
UltraDNS No 

Integrations

Cisco ACI Yes 
Eckoh Yes 
HoneyHive Yes 
Microsoft 365 Yes 
MySQL No 
UltraDNS Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Antik Technology

Country

United States

Website

www.antiktech.com/en/streamingbriptv-headend/iptv-servers---services/multiview-monitoring-server

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Product Features

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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Collections MOSAiC Reviews

Collections MOSAiC

Information Services & Technology