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Average Ratings 0 Ratings

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features
design
support

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Description

A digital twin that is driven by analytics and based on simulations serves as a virtual counterpart to a physical asset currently in use, functioning as a comprehensive multidomain system simulation that reflects the asset's lifecycle and performance. These hybrid digital twins facilitate the design and optimization of systems, as well as predictive maintenance strategies, which in turn enhance the management of industrial assets. By utilizing Ansys Twin Builder, organizations can boost their revenue, control expenses, and gain a significant edge over competitors. This tool allows for the rapid development of a digital twin, which acts as an interconnected representation of an operational asset, leading to improved management throughout its lifecycle and enabling effective predictive maintenance. Such capabilities not only help reduce costs but also play a crucial role in sustaining a lasting competitive advantage in the marketplace.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SaaSOps Marketizer No 

Integrations

SaaSOps Marketizer Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ansys

Country

United States

Website

www.ansys.com/products/digital-twin/ansys-twin-builder

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

IoT

Application Development No 
Big Data Analytics No 
Configuration Management No 
Connectivity Management No 
Data Collection No 
Data Management No 
Device Management No 
Performance Management No 
Prototyping No 
Visualization No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Preventive Maintenance

Condition Monitoring No 
Inspection Management No 
Maintenance Scheduling No 
Mobile Access No 
Predictive Maintenance No 
Purchasing No 
Reminders No 
To-Do List No 
Vendor Management No 
Work Order Management No 

Prototyping

Animation No 
Collaboration No 
Drag & Drop No 
Software Prototyping No 
Templates No 
UI Prototyping No 
UX Prototyping No 
Usability Testing No 
Version Control No 

Simulation

1D Simulation No 
3D Modeling No 
3D Simulation No 
Agent-Based Modeling No 
Continuous Modeling No 
Design Analysis Yes 
Direct Manipulation No 
Discrete Event Modeling No 
Dynamic Modeling Yes 
Graphical Modeling No 
Industry Specific Database No 
Monte Carlo Simulation No 
Motion Modeling No 
Presentation Tools No 
Stochastic Modeling No 
Turbulence Modeling No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

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