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features
design
support

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Description

Create your own question and answer platform swiftly with Answerbase. This robust online solution is designed for knowledge sharing across community forums, customer service, and online retail. By utilizing Answerbase, organizations can empower their users to inquire about topics, obtain responses, and uncover pertinent information regarding various products and services. The platform encompasses a diverse array of features such as Q&A widgets, builders for these widgets, content oversight and management tools, as well as categorization, tagging, and analytical insights, among others. With its extensive functionality, Answerbase is ideal for enhancing user engagement and satisfaction.

Description

Achieve enhanced understanding of workplace dynamics, communication styles, and collaborative tendencies to facilitate more effective decision-making and elevate business outcomes. Recognize how hybrid work arrangements affect both employees and organizational efficiency, while tackling the challenges that matter most to your company. Utilize a comprehensive collection of adaptable, ready-to-use reports to extract meaningful insights and share them with key stakeholders. Confront intricate issues by leveraging sophisticated tools alongside a suite of prebuilt analysis accelerators, visual representations, and engaging reports. Identify behavioral patterns that may contribute to employee burnout and diminished productivity, including insufficient focus time, lack of coaching, and excessive after-hours commitments. Analyze trends across various timeframes and monitor the influence of collaborative strategies. Additionally, enhance your understanding with related insights, comparisons to peer groups, and expert opinions from thought leaders in the industry. This holistic approach will empower you to make informed decisions that foster a healthier and more productive work environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Viva
WordPress

Integrations

Microsoft Viva
WordPress

Pricing Details

$19.00/month
Free Trial
Free Version

Pricing Details

$4 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lumin Creative

Founded

2007

Country

Spain

Website

www.answerbase.com

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.microsoft.com/en-us/microsoft-viva/insights

Product Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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