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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice.

Description

We alleviate the burden of customer service, technical support, and back-office tasks while enhancing their efficiency. From the moment you engage with us, a dedicated team will be assigned to assist you in maintaining quality even during high demand, swiftly onboarding new staff, and refining your operational processes. By partnering with Peak Support, you can concentrate on growing your business, ensuring that your customers receive the outstanding service they expect. Each client is supported by a committed account manager who collaborates with you to establish objectives for the team, provides performance insights, and offers actionable recommendations based on those insights. Our customer service representatives come with an average of eight years of experience in the industry and possess numerous positive endorsements. We deliver top-notch customer service across various channels, including email, phone, chat, and social media platforms. Additionally, we specialize in technical support for both hardware and software companies, ensuring comprehensive assistance through Facebook, Twitter, Snapchat, and any other social media avenue. Our commitment to excellence means that your customers will always have access to knowledgeable and responsive support, no matter where they choose to reach out.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
ConnectWise Automate Yes 
ConnectWise PSA Yes 
Encircle Yes 
Facebook No 
Flip No 
Freshdesk Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jobber Yes 
Keap Yes 
QuickBooks Online Yes 
Salesforce Yes 
ServiceTrade Yes 
Snapchat No 
Thryv Yes 
Workiz Yes 
X (Twitter) No 
Zoho Analytics Yes 

Integrations

Autotask PSA No 
ConnectWise Automate No 
ConnectWise PSA No 
Encircle No 
Facebook Yes 
Flip Yes 
Freshdesk No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jobber No 
Keap No 
QuickBooks Online No 
Salesforce No 
ServiceTrade No 
Snapchat Yes 
Thryv No 
Workiz No 
X (Twitter) Yes 
Zoho Analytics No 

Pricing Details

$279 per month
Monthly plans - starting from 200 minutes + 50 chats to 100,000 minute plans. Range of plans to suit every business. No contract so you can change plans to match your needs.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

AnswerForce

Country

United States

Website

www.answerforce.com

Vendor Details

Company Name

Peak Support

Founded

2015

Country

United States

Website

peaksupport.io

Product Features

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Alternatives

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Clerx

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Ruby

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