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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

AnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice.

Description

For more than 17 years, Magellan Solutions has established itself as the premier choice for customer service outsourcing, inbound call center solutions, and BPO services specifically tailored for small and medium enterprises worldwide. We are firmly positioned in a thriving market. Our focus is on empowering SMEs to enhance and expand their BPO and call center capabilities. We are committed to a long-term partnership that fosters mutual success. By meticulously screening and hiring talent for your projects, we prioritize two critical aspects: the necessary skills and the right character to ensure exceptional performance. Our passion for progress drives us to help you not only maintain but also effectively set Key Performance Indicators (KPIs) that align with your growth and scalability objectives. We offer a range of options, including dedicated employee pricing and shared services, to accommodate your campaign needs. With us, scaling your operations doesn’t require hefty investments. Plus, you can maintain or even boost your Customer Satisfaction Rating, which currently averages an impressive 95.63% for consumer goods. We provide flexible pricing models, offering price per call or packaged options based on what suits your requirements best. Ultimately, partnering with us means you can confidently navigate the path to success while focusing on what matters most: your business growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
ConnectWise Automate Yes 
Encircle Yes 
Field Force Yes 
Field Promax Yes 
Google Yes 
Google Voice Yes 
HubSpot CRM Yes 
HubSpot Sales Hub Yes 
Keap Yes 
Mailchimp Yes 
Mailchimp Transactional Email (Mandrill) Yes 
Pipedrive Yes 
Salesforce Yes 
ServiceTitan Yes 
ServiceTrade Yes 
Slack Yes 
Thryv Yes 
Trello Yes 
Zoho Analytics Yes 

Integrations

Autotask PSA No 
ConnectWise Automate No 
Encircle No 
Field Force No 
Field Promax No 
Google No 
Google Voice No 
HubSpot CRM No 
HubSpot Sales Hub No 
Keap No 
Mailchimp No 
Mailchimp Transactional Email (Mandrill) No 
Pipedrive No 
Salesforce No 
ServiceTitan No 
ServiceTrade No 
Slack No 
Thryv No 
Trello No 
Zoho Analytics No 

Pricing Details

$279 per month
Monthly plans - starting from 200 minutes + 50 chats to 100,000 minute plans. Range of plans to suit every business. No contract so you can change plans to match your needs.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AnswerForce

Country

United States

Website

www.answerforce.com

Vendor Details

Company Name

Magellan Solutions

Country

United States

Website

www.magellan-solutions.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

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Clerx

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