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Description
Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.
Description
IVM is a telephone answering system, voice mail and phone attendant that can be installed on Windows computers. It can also be used to answer calls using professional telephony lines or voice modems. You can also create sophisticated telephone interactive response systems. There are many exciting ways that IVM can be used to help you serve your customers, save time, and provide information.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Axon Virtual PBX
No
Express Talk
No
Freshdesk
Yes
Salesforce
Yes
ServiceNow
Yes
TimeTap
Yes
Zendesk
Yes
Zoho CRM
Yes
Integrations
Axon Virtual PBX
Yes
Express Talk
Yes
Freshdesk
No
Salesforce
No
ServiceNow
No
TimeTap
No
Zendesk
No
Zoho CRM
No
Pricing Details
$30 per month
Free Trial
No
Free Version
No
Pricing Details
$49.99/one-time
Unrestricted up to 64 lines single installation licenses available depending on business requirements.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AnswerFirst
Country
United States
Website
answerfirst.com/virtual-receptionist/
Vendor Details
Company Name
NCH Software
Founded
1993
Country
United States
Website
www.nch.com.au/ivm/index.html
Product Features
Product Features
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
Yes
