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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.

Description

We provide a variety of essential services, including phone answering, urgent message relaying, appointment scheduling, and call routing, all designed to enhance your business operations. Our skilled team is dedicated to managing your account with the utmost professionalism and care. Committed to ensuring your business thrives, we prioritize addressing your calls effectively. Our offerings are tailored to meet all your business requirements, with every call handled by our proficient live agents, equipped to manage everything from urgent inquiries to appointment setups. Operating around the clock every day of the year, we relieve you of the burden of phone management. Our virtual receptionists possess extensive expertise across various industries, making them an ideal choice for companies of any size looking to improve their call handling and drive growth. Additionally, all our live agents are fluent in both languages, ensuring seamless communication and enhancing the comfort of your clients by speaking to them in their preferred language. This bilingual capability not only fosters better understanding but also strengthens client relationships, making your business more accessible.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Integrations

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Pricing Details

$30 per month
Free Trial
Free Version

Pricing Details

$79 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AnswerFirst

Country

United States

Website

answerfirst.com/virtual-receptionist/

Vendor Details

Company Name

AnswerHero

Country

United States

Website

answerhero.com/services/

Alternatives

Alternatives

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