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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters.

Description

For more than 17 years, Magellan Solutions has established itself as the premier choice for customer service outsourcing, inbound call center solutions, and BPO services specifically tailored for small and medium enterprises worldwide. We are firmly positioned in a thriving market. Our focus is on empowering SMEs to enhance and expand their BPO and call center capabilities. We are committed to a long-term partnership that fosters mutual success. By meticulously screening and hiring talent for your projects, we prioritize two critical aspects: the necessary skills and the right character to ensure exceptional performance. Our passion for progress drives us to help you not only maintain but also effectively set Key Performance Indicators (KPIs) that align with your growth and scalability objectives. We offer a range of options, including dedicated employee pricing and shared services, to accommodate your campaign needs. With us, scaling your operations doesn’t require hefty investments. Plus, you can maintain or even boost your Customer Satisfaction Rating, which currently averages an impressive 95.63% for consumer goods. We provide flexible pricing models, offering price per call or packaged options based on what suits your requirements best. Ultimately, partnering with us means you can confidently navigate the path to success while focusing on what matters most: your business growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Constant Contact Yes 
FranConnect Yes 
Freshsales Yes 
Google Analytics Yes 
Google Sheets Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Insightly Yes 
Keap Yes 
QuickBooks Online Yes 
Salesforce Yes 
ServiceMinder Yes 
Setmore Yes 
Skype Yes 
Slack Yes 
Zapier Yes 
Zendesk Yes 
Zoho CRM Yes 
improveit! 360 Yes 

Integrations

Constant Contact No 
FranConnect No 
Freshsales No 
Google Analytics No 
Google Sheets No 
HubSpot CRM No 
HubSpot Customer Platform No 
Insightly No 
Keap No 
QuickBooks Online No 
Salesforce No 
ServiceMinder No 
Setmore No 
Skype No 
Slack No 
Zapier No 
Zendesk No 
Zoho CRM No 
improveit! 360 No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AnswerConnect

Country

United States

Website

www.answerconnect.com

Vendor Details

Company Name

Magellan Solutions

Country

United States

Website

www.magellan-solutions.com

Product Features

Alternatives

Alternatives